Regularly collecting employee feedback through employee surveys is an essential part of assessing internal communications strategies and improving workplace culture. Companies are now turning to employee surveys to gain organizational insights they can take immediate action on. For businesses with a high number of mobile workers, conducting employee surveys with digital workplace apps like Beekeeper is an effective way to measure workplace engagement, obtain employee feedback, and improve internal communication.
Here are the 10 best questions to ask your mobile workforce in employee surveys using a digital workplace app to improve staff communication, workforce productivity, and workplace engagement:
1. Do you feel like your manager cares about you?
Employees don’t quit companies, they quit managers. Since mobile workers don’t reside in an office surrounded by peers on a daily basis, they can feel isolated. This question is a good way to find out if there are staff communication issues between mobile workers and management.
2. How would you rate your department’s performance?
Employees are used to receiving regular feedback on their performance and should get the opportunity to provide feedback pertaining to their department. Combined with the first question, you’ll get a good understanding of the relationship between staff and management, and maybe even uncover other communication challenges in the workplace.
3. Do you understand how your role affects the company as a whole?
Mobile workers frequently feel out of the loop when it comes to company communication. Asking for employee feedback will assess whether or not your company has an effective team communication strategy, and will help gauge if your mobile workforce understands the importance of their roles.
4. Has someone from our company (other than your direct supervisor) communicated with you in the last week?
Unfortunately, the majority of mobile workers believe they don’t receive enough company communication while on the job. Mobile workers should be hearing from more than just their direct supervisor on a consistent basis.
5. Do you know what our company values are?
Engaged employees can easily answer “yes” when posed with the following question: "Do you know what our company stands for and what makes our brand different from our competitors?" Since frontline employees are typically customer-facing, aligning internal communications
with that of your mobile workforce is imperative. Mobile workers and frontline employees should know the company values inside and out, and also model them for your customers.
6. Are you friends with any of your coworkers?
It can be difficult for mobile workers to bond the same way office employees do since their work environment and circumstances are less consistent. Having meaningful employee connections in the workplace can boost employee engagement and satisfaction by 50%!
7. How would you rate the performance of your coworkers?
Understanding how employees relate to and communicate best with their colleagues is helpful, but you also need employee feedback regarding the entire team’s productivity and performance.
8. Do you believe you have the opportunity for growth at our company?
While you may envision opportunities for your colleagues, they may not see it themselves and may not be incentivized to stick around. Most employees say career advancement is important, but a smaller number are actually satisfied with how their company addresses their career goals.
9. Would you recommend our company’s products or services to your friends and family?
If your frontline employee’s answer is no, solicit employee feedback find out why. Your team members can be your best brand ambassadors, but they have to believe in who they work for.
10. Do you enjoy your role?
This is the most important question you can ask. Not every job can be fun 100% of the time, but a reliable, engaged mobile workforce can make even the most mundane task enjoyable. The delivery of important safety information by flight attendant on Southwest Airlines is a perfect example. Their flight attendants often improvise during routine safety announcements by rapping or singing them instead of repeating the same dry protocol on every flight.
The key to a successful employee survey is follow-up. Once you have the answers to your questions, act on the insights you learn and make concrete plans for improving workplace culture. You can gauge how successful your internal communication and employee engagement efforts are by administering another employee survey a couple months later and see how employee feedback compares.
Digital workplace solutions like Beekeeper can save valuable time through features such as automated employee survey chatbots
Don’t have an easy-to-use or efficient system in place to distribute employee surveys? Start your free trial to receive instant and real-time feedback with our employee survey chatbot.