Two weeks ago I initiated a three-part series to share key insights from a chapter we authored in the German book,Arbeitskultur 2020“ (Springer, 2014). Last week’s…
In addition to AI, new generations of connected hardware and automation will catapult many arenas of service, hospitality, and manufacturing labor into new echelons of efficiency. All things considered, we are filled to the brim with optimism for the digital workplace trends that are projected to emerge in 2019. Here are three ways we predict technology will continue to transform the non-desk workforce in the coming year.
As AI continues to proliferate as a digital workplace trend in the new year, triaging mobile team messaging and tasks among coworkers will gain an increasing capacity for nuance. On the customer-facing side, those in service or hospitality-based industries will be able to use chatbots to make sure that all guests feel attended to in a timely manner. This allows employees to initiate customer connections digitally before dispatching assistance physically. This allows frontline employees to “be” multiple places at once, which as any non-desk employee will tell you, is essentially the holy grail of multitasking.
With privacy concerns on the rise among consumer and employee populations worldwide, many companies will still face the technical challenge of proving GDPR compliance in the coming year if they wish to do business directly or tangentially in Europe. In 2019, we expect to see GDPR compliance mechanisms seep into all aspects of digital workplace and team messaging apps and mobile technology. This includes conducting in-depth security risk assessments, and making sure that you have a way to immediately detect a data breach should one occur so that you can report it to data protection authorities immediately.
According to recent research, 37% of companies have already adopted a “hybrid cloud” IT strategy. A multi-cloud approach means that rather than resting all your laurels in one cloud solution, your organization would engage several at once: a SaaS cloud, a private cloud, or a public cloud. There are many reasons why businesses in non-desk industries that have already invested in mobile technology would explore a “multi-cloud” approach when considering IT investments for the year.
As non-desk industries tend to have a million moving parts happening at several different tiers within the organization, adopting a multi-cloud approach to triage how workloads are distributed is highly logical for service and hospitality organizations juggling all sorts of data.