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Artificial intelligence (AI) is a term that ignites excitement and fear in the masses. Many are worried that robots will populate the workforce and take our existing jobs. While this projection may be true since it’s already taking place — the transition doesn’t have to be scary for AI in the workplace.
Humans will still have a dominant workforce presence in this era of digital transformation. AI may take some of the jobs currently performed by humans, but AI will also create scores of new jobs and transform the ones we currently have.
The transition is happening quickly, so it’s best to embrace AI and its many benefits surrounding productivity and economic growth.
Here are a few benefits of using artificial intelligence in the workplace.
Think about how much time is wasted on repetitive processes that could be performed with automation. For example, McKinsey research predicts that 53% of retail activities such as packaging and stocking could be automated. However, retailing also involves cognitive and social skills that require emotional intelligence, something AI can’t entirely replicate — yet.
AI automates processes by repeating tasks, like those executed in each workstation of a manufacturer’s production line, traditionally driven by humans. With enough repetition (typically 400-500 times), the software starts to identify patterns and creates an algorithm that accomplishes routine tasks much quicker.
By automating many of the physical and redundant processes performed by your workforce, you can allocate more time, resources, and brainpower to larger endeavors like sales strategy and customer satisfaction.
A chatbot is a service, powered by pre-programmed rules and sometimes AI, that you interact with through a chat interface. Chatbots have actually been around for years, but they’ve had a recent resurgence with the rise of AI and the Internet of Things (IoT). These easy-to-use tools are incredibly useful in the workplace since they allow for instant communication, ergo faster decision-making.
AI chatbots become smarter over time and learn better answers to frequently asked questions, freeing up time for management to focus on more strategic tasks. These virtual robots are an effective, scalable way to bridge the communication gap between employees and management and make internal information easily accessible.
A prime use case is the utilization of employee survey chatbots. These gather employee data to make better-informed decisions and establish operational efficiencies. Management can collect responses in real-time (an analog process that would have taken weeks before) and view metrics in the analytics dashboard.
This is a great way to detect issues within the organization before they arise and address them accordingly. Additionally, you can run a sentiment analysis to better manage employee satisfaction rates.
Not only does AI increase productivity, it also improves overall quality. With any job, human-error is always a factor, whereas AI software is less likely to malfunction. It also enables deeper personalization by understanding what customers want over time, resulting in better quality products and services.
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AI can also be used to execute dangerous functions performed in labor-intensive industries such as manufacturing or construction, resulting in less work-related injuries. Alternatively, AI can be used to detect health and safety violations with visual recognition software. This allows businesses to monitor workplace behavior in real time and automatically enforce policies to minimize risks.
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