Product Solutions Security Resources About Login
Your Guide to Internal Communications and Employee Engagement
5 Best Ways to Use HR Chatbots for Onboarding and Employee Surveys
5 Best Ways to Use HR Chatbots for Onboarding and Employee Surveys
Susannah Magers
Susannah Magers, Content Writer
4 min read
Human resources teams are increasingly using HR chatbots to conduct employee surveys to streamline the onboarding process. In addition to being a valuable tool in your onboarding process, chatbots grant new hires a powerful ally and an introduction to the company’s team communication app. What’s more, HR chatbots can then distribute employee surveys to new team members to quickly and efficiently get feedback on the onboarding experience and beyond.

Here are five main ways that HR chatbots can help HR onboarding, each of which makes a new hire’s life much easier and increases their employee satisfaction early on.

1. Walking Recruits Through Onboarding Paperwork

New employees need to fill out basic paperwork like tax forms and may also need to sign non-disclosure agreements or other legal documents during onboarding. HR chatbots can be used to provide new hires with the documents directly through the team communication app, and then answer their questions about how to fill out a form if there’s any ambiguity.

2. Guiding New Hires Through Company Policies

Some of the paperwork new hires receive through the team communication app that houses the HR chatbot will be company policies. These could be anything from HR policies regarding vacation to standard operating procedures for the new hire’s team. The employee can then ask questions to the HR chatbot and save themselves the time of asking a coworker for an answer to a simple question.

3. Giving New Employees an Introduction to Their Team’s History

Most teams don’t have their entire company history uploaded to the team communication app, but learning about your new team’s achievements, future projects, and goals is a critical part of the onboarding process. Recruits can ask the HR chatbot questions regarding their team’s place within the company and how that role is changing or expanding with their addition.

4. Using HR Chatbots to Check-In and for Shift Management

Once new employees have been in the swing of things for a while, HR chatbots can reach out to them via the team communication app to see if their onboarding process is going smoothly. If it isn’t, the HR chatbot can refer them to potential solutions or suggest they speak to someone on their team. Chatbots can also serve as virtual time clocks, automatically prompting employees to clock in and clock out via your team communication app. Chatbot being used for employee shift check-in on mobile device

5. Following up with Employee Surveys or Refresher Quizzes

HR chatbots can conduct employee surveys that are employee-specific to see what they think of the onboarding process in retrospect and find out whether they think any parts could be improved. Chatbots can also initiate refresher quizzes on any operational or HR trainings, such as safety procedures, to ensure information retention. Doing this with an HR chatbot connected to the team communication app guarantees a high level of employee engagement with the follow-up process and will also make employees happier because their needs are being proactively addressed. Chabot being used on mobile device for a follow-up quiz after safety training.

HR Chatbots Are The Future

With the advent of employee surveys conducted by HR chatbots, human resources teams will have more time to deal with important issues, while simultaneously experiencing increased employee satisfaction and cost savings. Likewise, new employees will feel empowered by the ability to ask any questions they want as they arise without the fear of having to take time away from someone else who is working on something important. As a result, HR chatbots are at the forefront of the digital transformation and are sure to be a critical part of the digital transformation of workplace culture moving forward.

Download our Real Time Employee Feedback Checklist to discover best practices for collecting employee feedback via a team communication app.