5 Important Trends in Operations Management in 2018

In the global market, companies are right to focus on trends in operations management and strategies for getting ahead in their respective industries. While technology almost seems to change too quickly to pinpoint at times, modern developments mean more ways to enhance business operations and increase profits.

Whether you’re aiming for an organizational overhaul to become more competitive in your market or merely seeking to cut down on costs of everyday business, these 5 trends may deliver the results you need to meet your operations management goals in 2018.

Internal Communications

Satisfied employees work harder and invest more in your company, but how can business owners encourage employee satisfaction? Promoting internal communication is a helpful first step. Peer to peer communication can enhance workplace morale and improve project outcomes, regardless of your industry. Further, collaboration gleans optimal results on any project when great minds come together.

At the same time, 39% of employees in one survey said that people in their organization didn’t collaborate enough. Addressing those concerns makes your company more competitive and caters to internal employees who may feel overlooked.

Internal communication and mobile collaboration platforms don’t just increase efficiency—they also contribute to positive employee outcomes. Working together, whether through mobile collaboration or in person, promotes productivity and develops relationships between team members.

Mobile Accessibility

Whether you’re in the technology industry and rely on mobile devices to achieve sales targets, or you’re in the hospitality business and need client portals to reach your target market, mobile accessibility is vital to the future of operations management.

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Apart from today’s reliance on mobile devices for communication, consumers also turn to their smart devices for everything from household goods to travel accommodations to job applications. This means if you’re not mobile, you’re missing out.

At the same time, turning the focus on technology inward in your organization also offers benefits. Establishing outlets for mobile collaboration, whether via an app or the web, lets your employees connect and share information. It also enables you to send out relevant business information as needed, bypassing email or hard copy methods of sharing information.

Mobile accessibility for staff means remote access to information, tools, and connectivity regardless of their role within the organization. For non-desk workers without email access or an office, remote information sharing is a necessity. Mobile collaboration fills that need while addressing other operations management concerns at the same time.

Automatization

Automating processes throughout your business can save money and increase efficiency when it comes to all areas of operations management. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of business dependency on technology.

By dedicating machines to specific business tasks, companies are freeing up employee time for focusing on their products and their customers. Rather than assigning an employee to monitor the company website and answer the same questions multiple times, programming a chatbot to respond to FAQs saves company time and resources.

But automatization goes beyond your company’s internet presence. Automatic delivery of media campaigns, calendar alerts with schedule changes, and read-receipt functions add automatic convenience to daily processes.

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Performance Measurement

Detailed analytics give companies a baseline for implementing changes in areas from development and production to customer service. With metrics solutions that deliver comprehensive measurements, business owners can make informed decisions regarding business practices moving forward.

Not only are companies able to track website performance and on-site sales, they can also zero in on employee productivity and communication. Mobile collaboration apps allow organizations to see which employees are actively engaged in collaboration, and which may require encouragement or assistance.

Engagement Dashboard

Employee Analytics

Beyond sales figures-based analytics, employee feedback and surveys can also contribute to better business overall. On the face of it, operations management may appear to span only materials and products, but people are an essential component of any business structure.

Acknowledging employees on a personal level as well as based on their work performance helps create a sense of community within organizations, and keeping the line of communication between staff and superiors is an excellent way to track team vitals.

Developing surveys (and automating their delivery) can also glean feedback from employees in a simple format. Pre-scheduling survey campaigns means you can consistently receive employee feedback at crucial times, without setting up one-on-one meetings to solicit their input.

Outsourcing

When it comes to reducing costs, outsourcing is often on the top of companies’ lists. Contracting with outside agencies or individuals can help companies save money and ensure each task receives the appropriate attention.

In cases where outsourcing is cheaper than hiring additional staff, or when no staff is available to tackle extra projects, companies should have no qualms about accepting outside assistance. However, carefully considering which projects and tasks to outsource helps avoid creating an overly competitive atmosphere among employees and contract workers.

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In many cases, specialists in your industry can offer insights and business guidance that no employee on your team could provide. If receiving this outside assistance will save your company from financial disaster, an up-front investment could prove invaluable.

If you’re looking for a mobile internal communication solution with automatization and performance measurement features, fill out the form below for a free trial of the Beekeeper app.