Beekeeper Team App Wins 2018 HTNG TechOvation Award

Beekeeper Team App Wins 2018 HTNG TechOvation Award

Each year at the HT-NEXT Awards Program, one company is presented with the prestigious TechOvation award for innovative products that have a big impact on the hospitality industry. We are thrilled to announce that the Beekeeper team app is this year’s TechOvation award recipient!

After being chosen as a semi-finalist from the initial pool of nominees, and then as a top-three finalist in the second phase of the competition, Beekeeper was a resounding audience favorite. After a live presentation at HT-NEXT by Corey McCarthy, VP of Global Marketing at Beekeeper, on how the Beekeeper team app is transforming hotel internal communications, a panel of 34 judges including CIOs from Marriott, Hyatt, Hard Rock, and Four Seasons Hotels, advanced Beekeeper into the final round. Hundreds of attending hospitality and technology professionals voted Beekeeper as the 2018 TechOvation Award winner.

HTNG Recognizes Beekeeper as Best New Hospitality Technology

The HT-NEXT Awards Program joins Hospitality Technology’s Hotel Technology Forum and the HTNG (Hospitality Technology Next Generation) North American Conference. HTNG is a global not-for-profit trade association that fosters the development of next-generation solutions through collaboration and partnership between hospitality professionals and technology providers.

Michael Blake, CEO of HTNG, congratulated Beekeeper on the award: “The Beekeeper app uses both factors of convenience and mobility that we see rapidly growing in the hospitality industry. We recognize Beekeeper for their innovation and are very happy to announce them as HTNG’s 2018 TechOvation Award Winner!”

Beekeeper Team App Transforms Hospitality Internal Communications

Beekeeper’s journey to earning the TechOvation Award began in December 2017, joining fellow award candidates in producing and submitting compelling 90-second videos to demonstrate Beekeeper’s innovative approach to employee engagement, real-time mobile collaboration, enhanced internal communication––and the impact of our intuitively-designed team app on the hospitality industry.

Check out our submission video!

Corey McCarthy, VP of Global Marketing at Beekeeper, accepted the TechOvation award. “Beekeeper is thrilled to be named the HTNG 2018 TechOvation Award Winner,” she said. “Our digital workplace platform reaches every single employee with relevant messaging. This is critical to the 1.9 million front- and back-of-house hotel employees who don’t sit at a desk or have a company email address. When you create a great employee experience, it translates to a great guest experience. Winning the 2018 TechOvation Award signifies that hoteliers see a dire need for digital transformation in workplace communications. Beekeeper not only empowers staff, but our open API supports integration with existing operational systems. That means hotels can use Beekeeper for payroll, scheduling, file sharing, task management, and other systems.”

We are honored to be recognized by HTNG as the 2018 TechOvation Award winner, and extend warm congratulations to all of the contestants!

Try a free demo of our award-winning team app.

Beekeeper Product Release Notes March 2018

Beekeeper Employee App Product Release Notes March 2018

This month the Beekeeper Product Team is excited to share a multitude of brand new features and exciting improvements to the Beekeeper employee app. Our March 2018 product release notes cover updates and additions that benefit team communication for your workplace, such as mobile content stream moderation, group messaging typing notifications, and chronological post ordering. We also worked on some major system architecture changes to accommodate the complexities of larger workforces.

March 2018 Employee App Highlights

  • Content Moderator Role (Web App) – Looking to distribute content management responsibilities without giving up too many security permissions? The content moderator is a new role to manage stream content and monitor the moderation inbox. In a stream, content moderators can pin and unpin posts, schedule posts, and edit post labels. In the dashboard, they can access the stream analytics and the moderation inbox.
  • content moderator feature

  • Stream Admin Action on Mobile (Android, iOS) – We’re excited to share that the stream admin actions are now available on your mobile device. Click on a post or a comment from the mobile app to access the admin actions: pin it and unpin it, remove it, or disable comments. These admin actions are available to global admins, stream admins, and content moderators.
  • stream admin actions

  • Typing Notifications (Web App, Android, iOS) – Have you ever found yourself typing over a co-worker in a group messaging conversation? You have already moved onto the next topic, while a colleague is busy typing an in-depth response. With the new typing notification functionality, your workforce can easily see who is typing during group messaging. Whether it’s one person or multiple people typing, typing notifications decrease redundancy and improve team communication.
  • typing notifications feature

  • Mark Chats as Unread (Web App, iOS, Android) – You can now mark your one-on-one or group messaging chats as unread, even after opening and reviewing them. From the Chat Inbox, view or select the chat and choose to archive or mark the chat as “unread.” Use this functionality to keep a to-do list of conversations you want to follow up on later.
  • mark chats as unread feature

  • Organization Management (Backend, Dashboard) – The scalability of our employee app for large enterprises is a priority for Beekeeper. That’s why we have been investing in building a new structure so you have the option to manage the units, locations, or teams independently. If you are interested in hearing more about our new enterprise infrastructure, please contact your Customer Success Manager.
  • Integration SDK (API, Developers’ Portal) – Our new integration SDK enables you to easily and effectively connect the Beekeeper employee app to your existing operational tools. The integration currently supports user synchronization.
  • Import Scalability (API) – In order to accommodate large enterprises, we improved our current user import capability to support large-scale imports.

More Capabilities


  • Inline language translation is now available in Polish


  • “Set as Avatar” feature that allows users to pick an image from the gallery and set it as their avatar directly
  • Context menu on chat messages through long-press (Message info, copy)
  • Files in Navigation extensions offer better UX for downloading and files open automatically after downloading
  • Group messaging details page updates in real time when added or removed as an admin
  • Screen stays on while video is playing
  • Inline language translation is now available in Polish
  • “Likes” on posts and comments show in chronological rather than alphabetical order for better employee engagement
  • Our number one goal is to make sure our customers are happy and using the Beekeeper employee app with their workforce to its full extent. If you would like to see a new feature, communication tool, or app integration added, contact your Customer Success Manager. For more information Beekeeper’s and specific features and use cases, check out our Help Center.

    Haven’t seen Beekeeper in action yet? Fill out the form below for a free demo.

Former Customer Andrada Paraschiv Heads Beekeeper's New Hospitality Division

Former Customer Andrada Paraschiv Heads Beekeeper’s New Hospitality Division

Andrada Paraschiv was the Executive Director of Communications and Strategy when the company consulted Beekeeper to help overcome significant internal communications challenges after a major reorganization. Parent company FRHI, a global hospitality management company, wanted to centralize internal communications for their three hotel brands, Fairmont, Raffles, and Swissôtel. A primary initial challenge was to find an internal communications solution to bring the nearly 50,000 frontline employees working together as one dispersed, yet united, team.

Beekeeper Employee App Solves Internal Communication and Employee Connection Challenges

In 2013, FRHI had recently undergone reorganization as part of the reorganization process. As Paraschiv recalls, Beekeeper’s team communication tools proved the natural choice to create, “a feeling of one company, one FRHI. We were trying to bring our three hotel brands under this one umbrella. We thought that Beekeeper presented an opportunity to have one place where our team members could showcase their news, achievements, and ideas.”

FRHI team communication app

Prior to adopting the Beekeeper digital workforce app, Paraschiv and FRHI’s leadership and frontline employees were accustomed to communicating exclusively with their company’s teams using traditional internal communication methods such as emails, newsletters, and phone calls. The reorganization brought these cross-property employee engagement and internal communication challenges to the forefront.

Paraschiv saw the potential of Beekeeper as an employee-focused app committed not only to unified internal communications and employee connection, but to mobile collaboration. With the flexibility of Beekeeper’s employee app, around-the-clock accessibility was possible, ensuring that FRHI’s many frontline employees and teams could remain connected in 35 countries, and speaking 22 languages, across time zones, shift calendars, and locations.

The Employee Engagement Benefits and Highly Visual Elements of Beekeeper That Won Her Over

Another key benefit of Beekeeper that appealed to Paraschiv was the highly visual nature of the employee app, essential for FRHI’s international mobile workforce. Through FRHI Talk, chefs could capture culinary offerings as they were made and post photos, menus, and relevant dining information for the entire on-site team—or for teams at other FRHI properties to enjoy and be inspired by.

Best of all, since Beekeeper works across mobile and desktop devices, FRHI leadership, management, and frontline employee teams can communicate, contribute, and engage on-site, on-the-go, and wherever their busy work days take them. Live streams on digital signage in break rooms and other frontline employee gathering spaces provides yet another internal communication layer for the entire FRHI team.

From Beekeeper Customer to Beekeeper Executive Team Member

The increased employee engagement and internal communication numbers after implementing FRHI Talk speak for themselves: about a year into deployment of their employee app, workforce adoption of FRHI Talk soared to 98%. In fact, FRHI was the 2015 recipient of Ragan’s Employee Communications Award for Best Employee Engagement using Beekeeper.

After witnessing first-hand from the customer perspective the transformative effect of Beekeeper’s employee app on both internal communication and employee connection at FRHI, Paraschiv later joined Beekeeper in October 2017 in a newly created role as Head of Hospitality.

In this new role, Paraschiv leads the Beekeeper Hospitality Division to support the increasing demand for better internal communication and employee connection for dispersed workforces. Paraschiv recently led a hospitality expert panel at the National HR in Hospitality Conference and Expo (HRIH) with the Beekeeper team in March 2018, in Las Vegas, NV that broke attendance records for the morning session of the conference.

To download the full FRHI case study, complete the form below.

Replace Walkie-Talkies with a Team Communication App

Replace Walkie-Talkies with a Team Communication App

Whether you started out with walkie-talkies decades ago or have recently integrated them into business operations, you likely have multiple complaints about the one-function devices. You already know mobile communication is essential for frontline employees’ daily activities, but do walkie-talkies really count as a mobile solution?

Technology today has so much more to offer than a bulky, single-function device. Here are 7 reasons to replace walkie-talkies with a team communication app.

1. Cost

For only offering a single mode of communication, walkie-talkies are expensive. A whole-site system can run expenses well into thousands of dollars, and maintenance costs are not cheap, either. Because of the heft of these devices, they often take on a lot of damage, particularly when it comes to models with replaceable batteries.

Team communication apps may present a more significant up-front investment, but their ROI is much higher. As updates emerge and tools expand, teams can continue to use applications in day-to-day functions. There’s no risk of the technology becoming obsolete because the nature of software is continuous evolution.

Further, team communication apps are particularly cost-effective if you allow employees to BYOD (Bring Your Own Device) because it eliminates purchasing costs of smart devices for all departments. Even considering the cost of purchasing and maintaining smart devices for an entire company, the difference in initial investment in phones vs. walkie-talkies is significant.

2. Efficiency

The back-and-forth of walkie-talkie communication can drag on, particularly with out-of-range static, interruptions from other users, and the inability to hear clearly in noisy areas. While these devices have their applications in specific emergency situations, or in cases of internet outages, they are not the most efficient choice for routine communication.

Team communication apps optimized for mobile let users collaborate remotely via peer-to-peer messaging or communication streams, conveying ideas in seconds. The confidentiality of private platform messages far outranks the tell-all mode of walkie-talkies, while allowing for the elaboration of ideas without long-winded transmissions.

3. Technological Advances

Despite the fact that current technology makes touchscreens and voice response functions common offerings, walkie-talkies rely on archaic technology that hasn’t changed much over the past few decades. For modern corporations, the branding messages and customer-facing approach of the company shouldn’t have such a stark contrast from its technology.

The alternative to continuing to use outdated technology for communication is to adapt to smart device use across all business functions. From hospitality and retail to IT and telecommunications, taking steps to incorporate modern technology not only promotes productivity, but enhances corporate image.

4. Form and Function

The physical range is not the only limitation of walkie-talkies, as their single-function approach severely limits a user’s ability to communicate. Without the means to deliver pictures, videos, or subtle messages, teams must rely on alternative methods of internal communication to convey a point.

On the other hand, team communication apps allow for direct peer-to-peer messaging, group messaging, image and other file transfers, and inline translation for diverse groups. These features move beyond even standard cell phone functions, all in a private corporate communication platform.
peer to peer messaging

5. Crisis Communication

In times of corporate crisis, a walkie-talkie presents only the most rudimentary form of communication and not a clear one at that. If a company experiences a local natural disaster, has a PR crisis, or suspects that competition is about to launch a negative narrative, advanced communication methods are a necessity.

In critical situations, mobile communication can prevent a major crisis. Mobile communication via team communication apps streamlines the process of disseminating vital information quickly, whether your crisis is of the natural or PR variety. Group messaging lists, network connections, and even media alerts keep you and your team informed and connected.

See how 1 Hotels used Beekeeper’s team communication app for crisis communications during Hurricane Irma in Florida last summer (starts at 1:25).

6. Confidentiality

Because walkie-talkies involve voice communication only, there’s no privacy when staff members must communicate in the presence of team members or customers. At the same time, the noise coming from staff walkie-talkies can detract from a brand’s customer experience, whether the organization is a hotel, retail store, or restaurant.

Not only do team communication apps cater to multiple forms of communication like video, pictures, document, messages etc., but users can expect confidentiality in all matters. Written messages discreetly convey necessary information between team members, without alerting customers to the specifics.

7. Paper Trail

In industries that value maintenance of a paper trail that proves employee action and conflict resolution, walkie-talkies offer no means of tracking communication. This becomes a challenge when staff receive directions from team members or customers, but cannot record the information they need without scrambling for a piece of paper and a pen.

While corporations can establish confidential communication solutions within internal apps, they can also document employee activity and collaboration for posterity. For teams that work in customer service, this can prove invaluable as information is readily accessible yet discreet should employees require it.

If you’re looking to make the switch from walkie-talkies to a team communication app, fill out the form below for a free demo with a Beekeeper app expert.


How to Build an Effective Internal Communication Strategy

Building an effective internal communication strategy starts with understanding how to efficiently distribute important information to those in your workplace who depend on it. This simultaneously provides an opportunity to cultivate, and better support, employee engagement across your workforce. There are many components to crafting your internal communication strategy which we cover in our latest whitepaper, but let’s start with the basics.

Corporate Communication Tools Are Essential

Organizations commonly prioritize effective communications with customers, partners, and job applicants, but what about an internal communication strategy? While external communications are essential to your business, employee engagement is critical for successful daily operations and can be easily achieved with a well-crafted strategy and the right corporate communication tools.

For example, with Beekeeper’s real-time communication tools, you can easily share documents, initiate polls and surveys, and automate workflows through dedicated information streams to ensure everyone is on the same page. Using the Beekeeper analytics dashboard, you can see team usage statistics and tailor future internal communications based on your findings.

Beekeeper analytics dashboard

Employee Engagement Matters

Beyond better communication, there are countless other benefits to having an internal communication strategy in place. Most companies experience higher employee engagement, lower turnover, improved safety and productivity, and an overall increase in satisfaction. Additionally, a thoughtful communication strategy fosters a sense of community, trust, and loyalty in your organization.

Having seamless internal communication across your entire workforce is simple to facilitate and ensures everyone has the information they need to perform their jobs at an optimal level.

Sounds great, but where do you start?

Develop a Workforce-wide Communication Strategy

Creating an internal communication strategy for your workforce seems daunting if you don’t know where to start. Luckily, we specialize in internal communication so we’ve done this a time or two and want to share our process in the hopes of making your planning productive and pain-free.

We’ve written a white paper that gives you the tools you need to start planning and implement a successful internal communications strategy while increasing employee engagement.
This white paper will teach you everything you need to:

  • Conduct channel, stakeholder, and SWOT analyses
  • Identify criteria and workforce communication targets
  • Develop a strategic method and evaluation planning
  • And more!

To start crafting your own internal communication strategy, boost employee engagement, and pave the way for a happier and more productive workforce, download the white paper.

5 Important Trends in Operations Management in 2018

Beekeeper is the team communication tool that helps businesses connect their digital workforce to benefit from improved unified communications, employee connections, and internal communications.

In the global market, companies are right to focus on trends in operations management and strategies for getting ahead in their respective industries. While technology almost seems to change too quickly to pinpoint at times, modern developments mean more ways to enhance business operations and increase profits.

Whether you’re aiming for an organizational overhaul to become more competitive in your market or merely seeking to cut down on costs of everyday business, these 5 trends may deliver the results you need to meet your operations management goals in 2018.

Get a free demo of Beekeeper here to see how you can improve your internal team communications for desk and mobile staff throughout your organization.

Internal Communications

Satisfied employees work harder and invest more in your company, but how can business owners encourage employee satisfaction? Promoting internal communication is a helpful first step. Peer to peer communication can enhance workplace morale and improve project outcomes, regardless of your industry. Further, collaboration gleans optimal results on any project when great minds come together.

At the same time, 39% of employees in one survey said that people in their organization didn’t collaborate enough. Addressing those concerns makes your company more competitive and caters to internal employees who may feel overlooked.

Internal communication and mobile collaboration platforms don’t just increase efficiency—they also contribute to positive employee outcomes. Working together, whether through mobile collaboration or in person, promotes productivity and develops relationships between team members.

Mobile Accessibility

Whether you’re in the technology industry and rely on mobile devices to achieve sales targets, or you’re in the hospitality business and need client portals to reach your target market, mobile accessibility is vital to the future of operations management.

Apart from today’s reliance on mobile devices for communication, consumers also turn to their smart devices for everything from household goods to travel accommodations to job applications. This means if you’re not mobile, you’re missing out.

At the same time, turning the focus on technology inward in your organization also offers benefits. Establishing outlets for mobile collaboration, whether via an app or the web, lets your employees connect and share information. It also enables you to send out relevant business information as needed, bypassing email or hard copy methods of sharing information.

Mobile accessibility for staff means remote access to information, tools, and connectivity regardless of their role within the organization. For non-desk workers without email access or an office, remote information sharing is a necessity. Mobile collaboration fills that need while addressing other operations management concerns at the same time.


Automating processes throughout your business can save money and increase efficiency when it comes to all areas of operations management. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of business dependency on technology.

By dedicating machines to specific business tasks, companies are freeing up employee time for focusing on their products and their customers. Rather than assigning an employee to monitor the company website and answer the same questions multiple times, programming a chatbot to respond to FAQs saves company time and resources.

But automatization goes beyond your company’s internet presence. Automatic delivery of media campaigns, calendar alerts with schedule changes, and read-receipt functions add automatic convenience to daily processes.

Performance Measurement

Detailed analytics give companies a baseline for implementing changes in areas from development and production to customer service. With metrics solutions that deliver comprehensive measurements, business owners can make informed decisions regarding business practices moving forward.

Not only are companies able to track website performance and on-site sales, they can also zero in on employee productivity and communication. Mobile collaboration apps allow organizations to see which employees are actively engaged in collaboration, and which may require encouragement or assistance.

Engagement Dashboard

Employee Analytics

Beyond sales figures-based analytics, employee feedback and surveys can also contribute to better business overall. On the face of it, operations management may appear to span only materials and products, but people are an essential component of any business structure.

Acknowledging employees on a personal level as well as based on their work performance helps create a sense of community within organizations, and keeping the line of communication between staff and superiors is an excellent way to track team vitals.

Developing surveys (and automating their delivery) can also glean feedback from employees in a simple format. Pre-scheduling survey campaigns means you can consistently receive employee feedback at crucial times, without setting up one-on-one meetings to solicit their input.


When it comes to reducing costs, outsourcing is often on the top of companies’ lists. Contracting with outside agencies or individuals can help companies save money and ensure each task receives the appropriate attention.

In cases where outsourcing is cheaper than hiring additional staff, or when no staff is available to tackle extra projects, companies should have no qualms about accepting outside assistance. However, carefully considering which projects and tasks to outsource helps avoid creating an overly competitive atmosphere among employees and contract workers.

In many cases, specialists in your industry can offer insights and business guidance that no employee on your team could provide. If receiving this outside assistance will save your company from financial disaster, an up-front investment could prove invaluable.

To learn more about improving internal communications, get a free Beekeeper demo now.

Request a free demo with one of our Beekeeper experts

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