As Communications Security Manager at Heathrow Airport, Mitch Austin ensures smooth internal communications and security at one of the world’s busiest airports with over 75.7…
productboard is a product excellence system that will help us consolidate insights, prioritize what to build, and share our progress and future plans with customers.
The idea is to to make it easier for customers to share their ideas with us and for us to share our future-facing Product Portal with them in return. The Product Portal shows highlights of our roadmap and gives more information on the scope of each upcoming feature. It will be accessible for our customers from within the Beekeeper Dashboard. productboard also supercharges our product management capabilities within Beekeeper, allowing us to understand our customers’ needs better and ultimately to innovate faster.
When Insights are submitted via the “Submit Idea” button on the Portal or via a comment on any Portal item, our Product Managers (the people who make decisions on what to build and when) will group them with Insights from other customers.
This means we’ll be building valuable functions that work for everyone. It makes Beekeeper a much smarter product and allows us to provide real value to every single customer.
To date, we have already processed over 500 insights in productboard, of which some were originally submitted as feature requests in our old tool! Other Insights have already been gathered by Beekeeper employees from conversations with customers, prospects, and subject matter experts.