Just as the hospitality industry builds memorable experiences according to guest needs, hotel communication systems and technology solutions should do the same for you and…
Our very own Corey McCarthy, VP of Marketing here at Beekeeper, had the chance to talk shop about all things communication as a guest on Samsung NEXT’s What’s NEXT podcast. The conversation revolved around what’s missing in today’s workplace when it comes to the distributed workforce: mobile technology.Listen to the full podcast episode here.
Mobile communication is imperative in either case, and certain operational features apply as well, such as shift management and task management. During the podcast, McCarthy noted that one of the core ways to address the potential technological disconnect between these groups is to build integrations with industry-specific tools. A mobile communication platform that integrates with the tools both sets of employees are already using streamline operations by adding a layer of transparency.
With mobile technology, the perception of a workplace divide between these subsets of frontline employees and their office-based counterparts dissolves. Instead, these employees have up-to-the-moment access to the tools and resources they depend on to thrive and excel at work––all delivered in one concise, mobile communication package.
A hotel guest left a book in their car. A valet found it, and through a series of messages between coworkers via Beekeeper, the valet personally delivered the book back along with a note. This guest then came to the front desk to express her gratitude that her book had been returned and with such a personal touch. The front desk employee shared that story on Beekeeper and in recognition of the exceptional guest service provided by this valet.Thanks to mobile technology between The Watergate Hotel’s distributed workforce, the following was possible:
This way, company leaders have more insight into what’s really happening at all levels of the organization. Bottom-up communication using mobile technology allows for faster identification of problems so that company culture, operational efficiency, and employee satisfaction can grow. Welcome to the new normal: where technology meets people.