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Smart Restaurants: Dining in the Digital Age

Smart Restaurants: Dining in the Digital Age

There is a digital renaissance happening in the food service industry. From self-order apps to digital workforce management, restaurants are leveraging communication technology to refine processes and improve operations.

As a result, customers are enjoying faster, more efficient service. This evolution of “smart restaurants” is catapulting the dining experience into the next generation.

The Rise of Restaurant Tech

The days of handwritten orders and phoning it in are numbered. Smart restaurants are becoming more popular as the food service industry continues to design technology that improves operations and streamlines internal communications in order to enhance the customer experience.

Current restaurant tech trends include:

While some companies are designing robotic kitchens and facial recognition systems, most restaurants are just beginning their digital journey. By automating tasks and creating a digital interface for customers and employees, restaurants experience several operational benefits such as:

Why an Employee App Is a Must-Have for Smart Restaurants

Despite these recent digital strides, more than 32% of restaurants feel they could be using even more technology. Most restaurant tech is focused on guest experience, but employees are just as integral to the success of your restaurant. A mobile employee app like Beekeeper can bridge the restaurant tech gap by:

Smart Restaurants Deliver Faster, More Accurate Service

Restaurants operate at a rapid-fire pace. One small glitch can send an entire shift spiraling down into chaos. Smart restaurants can effectively manage the speed of service, especially in quick service restaurants (QSRs) with multiple locations, where enterprise-wide repetitive functions can be automated for faster, more accurate results.

Watch how Beekeeper’s employee app helps streamline food and beverage operations for Hyatt Place

A wrong order or a missed reservation might seem easily fixable, but today’s consumers are quick to vent their frustrations with customer service on social media. A misstep in service can translate to a negative tweet or online review and that can cost customers.

97% of consumers research businesses online before they visit them in person.

Restaurant tech can reduce the risk of human error. For instance, a digital workplace like Beekeeper with a mobile component can consolidate communication for faster, better service by:

Quick Case Study: Domino’s Pizza

Domino’s Pizza is famous for its speedy service. Every one of the company’s 14,000 locations needs to run a tight operational ship to deliver on that promise. Workforce management technology was the solution.

Employees use the Beekeeper employee app to:

Technology Gives Restaurants a Competitive Edge with Employees

Technology could also be the solution to employee retention. With a high turnover rate of 75%, restaurants struggle to keep employees long term, creating a fragmented experience for customers who encounter new employees unfamiliar with the menu and the environment. An employee app reduces turnover by:

Quick Case Study: MOD Pizza

MOD Pizza is a rapidly-expanding pizza chain. With over 6,000 employees, and 100 new locations every year, the company needed to unify communications in real time while supporting their employee-centric culture.

MOD believes,

“if we take care of our employees, they’ll take care of you, and our business will take care of itself.”

Here are the results they’ve seen after adding Beekeeper to their restaurant tech:

To learn how to leverage communication technology to improve operations in your restaurant, download our full Domino’s Pizza case study.