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Join Us For “Cracking the Code of Employee Disengagement” Webinar

Join Us For “Cracking the Code of Employee Disengagement” Webinar

Last year we partnered with “Top 100 Global Employee Engagement Influencer for 2017,” Jill Christensen, for a Q&A about the hot topic of employee engagement. Due to an overwhelming number of requests for more information on this subject, Jill is participating in our Bee School educational series designed to help leaders run successful teams.

We recently finished a 6-class leadership course taught by an MBA professor, and now we’re going to continue the initiative with a webinar hosted by Jill titled, “If Not You, Who? Cracking the Code of Employee Disengagement.”

Who is Jill Christensen?

With three decades of consulting, speaking, and global Fortune 500 executive-level experience under her belt, Jill has dedicated her career to engaging employees to improve productivity, retention, customer satisfaction, and revenue growth with clients like AT&T, Nokia, Crocs, and Novartis. She is Founder/President of Jill Christensen International, a best-selling author, and international keynote speaker, and led Global Internal Communications at Avaya and Western Union.

Her view is radically different—she believes that although Human Resources “owns” culture change, they do not own culture change. Employees will not re-engage unless senior leaders and managers change the way they lead the company and their teams.

Cracking the Code of Employee Disengagement

According to Jill’s research, organizations in the top tier of employee engagement outperform their peers by 147% in earnings per share and have a 90% better growth trend than their competition. However, 87% of workers are not engaged, which is a huge missed opportunity. Jill teaches business leaders how to inspire employees to get off the sidelines and into the game.

In her webinar, “If Not You, Who? Cracking the Code of Employee Disengagement,” she explains her four-step strategy to turn your disengaged workforce into a unified, high-performing team. The results? Increased profits, customer satisfaction, productivity, and retention. No matter the industry, employee engagement is crucial for your bottom line.

What You Will Learn

You’re guaranteed to leave the session with:

  1. A new perspective on employee disengagement and the number 1 reason employees don’t engage.
  2. An innovative, proven four-step strategy you can apply immediately to re-engage employees.
  3. Tactics to engage senior leaders in employee engagement.
  4. Clarity on next steps and inspiration to achieve your goals.

Details

Format: Webinar with a Q&A portion at the end.
When: Two sessions will be held January 31st 2pm EST (New York) & February 1st 2pm CET (Berlin)

To watch a replay of the employee engagement webinar, fill out the form below.



Top 5 Digital Transformation Trends in Manufacturing for 2018

Top 5 Digital Transformation Trends in Manufacturing for 2018

If you thought your digital workplace was at the peak of innovation, 2018 will deliver plenty of surprises. As you’ll soon find out, digital transformation is an ongoing process that moves swiftly as new technology emerges. Surprisingly, 47% of companies haven’t even begun their digital transformation process. By keeping up with the trends, you’re already at an advantage.

These top 5 digital transformation trends offer your manufacturing business not just insight, but tangible means of transforming your business in more ways than one. From handheld tools to improve employee productivity to means of streamlining processes along the assembly line, the transformation goes beyond digital.

Integrated Workflows

In today’s competitive global economy, integration is key to ensuring efficient workflows. While each component or department of the business can function independently, you can optimize those functions by integrating tasks and information. Sticking with conventional communication methods like email or voice calls limits the amount of data you can share and the means through which you can send it.

By connecting every employee through an internal communication system, preferably platforms that allow for sharing of information via not just text, but media as well, teams share their skills and knowledge with their peers. Research shows that connectivity helps reduce turnover and increase employee satisfaction, and active internal communication helps.

Ensuring that groups of employees on the production line know what’s happening on the information technology side, or keeping marketing teams in the loop when it comes to software changes in customer-facing settings are only two examples of how integrating workflows benefits business.

Mobile Collaboration

The majority of manufacturing employees don’t work at a desk or don’t even have a corporate email address. Ergo, the bulk of collaboration can’t happen on a desktop device. Technology can have a significant effect on non-desk employee productivity, so making that tech accessible should be a priority for businesses. Mobile collaboration apps give employees more ways to connect, keeping information current and ideas flowing.

Because most employees already have personal devices with internet connectivity, you may avoid substantial rollout costs by allowing BYOD (Bring Your Own Device) practices. Even for large companies that require corporate devices across multiple departments, investing in the technology now keeps you a step ahead as the digital transformation forces other companies to follow suit.

Internal communications improve efficiency by making peers accessible to one another, but mobile collaboration apps also promote safety. Disseminating critical information to employees via mass message campaigns guarantees employees receive the details they need when they need it.

Machine Learning & AI

From robots piecing together components on the assembly line to machines that scan parts for defects, technology has come a long way from rudimentary programming concepts. Today’s robots have Artificial Intelligence (AI) capabilities, meaning they’re learning right alongside your teams.

Strides in programming abilities translate into more accessible user experiences with advanced technology, allowing you internal control and review of data. Incorporating machine learning into your business even reduces the need for outsourcing, since bots can complete many tasks that human workers can.

Adding chatbots to your processes can alleviate strain on human staffers responding to customer inquiries. Precision scanning machines allow staff to focus on other tasks while bots manage quality control. Freeing up your skilled employees to perform more complicated tasks heightens productivity as bots take care of the behind-the-scenes details.

Plus, with advancements in today’s tech, consumers either won’t notice the automation or the faster route to resolution will cancel out potential frustration at conversing with a computer.

HR chatbot

Analytics

Between production statistics and sales figures, you’re already dealing with a lot of numbers. But tracking all matter of analytics from employee behavior to manufacturing output will highlight ways to improve processes and training across the company.

When you incorporate integrated workflows, mobile collaboration, and analytics in your digital workplace, a mountain of data gives insight on how well things are running. By evaluating those figures, you’re able to streamline the steps in your manufacturing process to increase profits and reduce costs.

Employee analytics can spotlight production opportunities you may have missed. Noting times when employee productivity is at its peak may influence changes in daily scheduling, and lags in productivity may indicate potential for diverting resources to other projects. Overall, the more information the better, both in terms of profit and your people.

IoT

The Internet of Things, or IoT, defines the intricate network of computers, machines, objects, and people that transfer data digitally. Beyond the Web, interconnectivity extends to handheld devices, wearables, sensors, and more.

In the manufacturing industry, your production robots may have sensors or software that send information to remote teams. Employee apps might track who’s working and when. There are endless ways the IoT transmits information and promotes efficiency company-wide.
Beyond chatting machine-to-machine, the IoT lets employees contribute data to organizational compilations through both personal feedback and workflow-based analytics. While current figures peg IoT devices around 20.35 billion currently, projections for 2025 indicate that IoT connected devices will exceed 75.44 billion worldwide.

That means your digital workplace will only keep expanding, and keeping up-to-date with advances has the potential to transform your workflow and put your company on the path toward higher profits and lower costs.

To see how Beekeeper’s internal communication and employee app digitally transformed manufacturing company Seaboard Foods, download the case study.



Learn How to Digitize Your Non-Desk Workforce in 20 Minutes

Learn How to Digitize Your Non-Desk Workforce in 20 Minutes

For decades, office workers have been provided with digital messaging and operational systems to help them work more efficiently. Technological advancements are crucial for evolving workplace productivity, but what about the 83% of the global workforce that doesn’t work behind a desk?

This employee demographic has been largely left out of the picture when it comes to the digital transformation office employees have been experiencing over the last decade. However, they need access to communication channels and operational systems just as much as any other employee. Sharing information like shift schedules, sales inventory, safety protocol, trainings, company updates—anything work related— effectively is critical in non-desk industries.

All it takes is the right tools

We know digitizing the non-desk workforce sounds like a daunting task, especially when most employees don’t even have a corporate email address. Luckily, it’s actually pretty simple when you have the right tools.

Recently we announced the next evolution of Beekeeper with our new Marketplace and expanded capabilities for custom integrations. Employees become instantly linked with the operational tools and people they need to do their job well. When colleagues don’t have any blockers, organizations experience increased engagement and employee satisfaction. Both of which have been proven to generate higher organizational commitment and high individual and team performance.

See how 1 Hotels uses Beekeeper to mobilize their non-desk workforce and keep operations running smoothly.

Insights you need to start the transformation

Our long-term vision is to improve the day-to-day realities experienced by 2 billion workers, ushering non-desk employees into a sustainable digital future. For that reason, our most recent white paper, “Digitization of the Non-Desk Workforce,” gives you the knowledge you need to start the process and the imperatives to look for when deciding on a solution.

Here’s a quick introduction of the white paper:

Recent advancements in artificial intelligence signal massive operational changes across virtually every industry, especially for global businesses with expansive and diverse organizational charts. With these changes stems an unprecedented boost in organizational connectivity. As employees adapt, they will discover how increased accessibility to managers, peers, and workplace tools will help them ascend into a richer, more fulfilling era of work.

When discussing hyperconnectivity, the image of an employee glued to their desktop or mobile phone may traditionally come to mind. But for non-desk employees who constitute the very backbone of many organizations in the hospitality, manufacturing, retail, etc. industries, increased connectivity takes on an entirely different meaning. For individuals whose roles require them to be constantly in motion, intensely vigilant to their surroundings, or frequently interfacing with customers, timely access to information and colleagues has the power to increase efficiency and garner many new skills.

Needless to say, executive leaders tasked with leading non-desk employees through current technological changes face a very unique and exciting challenge. Workforce digitization sits on the frontlines of this challenge. Armed with creativity, data, foresight, and the right set of tools, optimizing non-desk employee productivity through digitization becomes your golden ticket to a happy workforce and a prosperous future for your organization.

To learn how to digitize your non-desk workforce and start seeing immediate results, download the full white paper by submitting the form below.



How to Get Internal Buy-in for New Company-wide Technology

How to Get Internal Buy-in for New Company-wide Technology

When you discover an exciting new technology and know it would suit your company’s needs, is everyone on board from the beginning, or does the approval process require some finesse? For most companies, ensuring internal buy-in for proposed technology is not as simple as one would hope.

While the value may be clear to one department or another, appealing to higher-level management requires setting the groundwork first. Here’s how to get internal buy-in when adding new tech tools to your organization’s arsenal.

Highlight the Importance of Technology

Whether your target is an employee communication platform, online customer portal, or a software overhaul that has been years in the making, pointing out the benefits of adapting to modern technology is a good place to start.

Thriving in a Digital Age

According to Forbes, a study of over 2,000 companies noted that digital technology supports over half of their business processes. From online retailers to app-based service companies, consumer demand drives the need for technology adaptations.

But innovations in technology haven’t stopped at customer-facing solutions. Most companies are comfortable digitalizing because they use automated processes, computers, and more secure information storage. Still, companies are often hesitant to consider digital solutions outside what they know and use daily.

To get internal buy-in, highlighting your organization’s position as a modern and forward-thinking industry leader should earn support from people who are more comfortable with current systems. Change might not come easily, but when productivity, and therefore future profits, rely on it, it’s easier to get everyone on board.

Demonstrate Value

When it comes to showing your team (or upper management) why new company-wide technology is vital to your organization, addressing its intrinsic value is essential. Giving specific examples of benefits to your organization, as well as focusing on industry-wide indicators of progress, will help turn naysayers into optimists.

Profitability as the Bottom Line

If your goal is to implement a new employee communication platform, upper management may not see the need. For those unfamiliar with the day-to-day games of email tag and multiple methods of exchanging information, the investment doesn’t predict a huge return.

However, those who manage frontline employees recognize that efficiency and clarity are essential to day-to-day operations. That means that their potential for increased productivity via a more straightforward and user-friendly communication platform translates into higher profits for the whole organization.

Connecting different perspectives with baseline measurements like productivity and profitability keep everyone on the same page when it comes down to making a decision.

Six Degrees of Innovation

A study from Cambridge Judge Business School interviewed the senior executives of international companies across a range of industries and found six patterns that indicate successful technology transformation.

The Six Degrees of Innovation define the value of technology based on market demand and include:

  • Custom products and services that meet consumers’ unique needs
  • Sustainable practices such as recycling and reducing energy costs
  • Utilizing peer-to-peer sharing to lower costs
  • Only paying for necessary and timely services
  • Monitoring supply chains effectively
  • Tracking data to adapt to customer needs

According to Cambridge Judge’s evaluation process, a technology that fulfills any one of these “degree” items is a mark of innovation and forward movement. For example, monitoring the supply chain of an organization via consistent updates through internal communication is a step toward accuracy in inventory. That’s a tangible benefit in any business and a perk that technology helps achieve.

Don’t Stop Working

Once you have secured support for the digital innovations you’ve been preparing for, you might think it’s time to rest. However, earning company-wide approval for technology solutions is only the first step.

Allow for an Adjustment Period

Transitioning to unfamiliar methods and digital platforms isn’t always easy, particularly if your team has been using alternative technologies for a long time. If at all possible, aim for a slow introduction of programs or processes so employees have time to adjust.

Track Results

Tracking results is one way to maintain support for a new program or solution rollout. Reminding team members they made the right decision through concrete figures and examples may not stop criticisms from coming in, but they will surely help justify the switch.

Celebrate Milestones

To frontline employees, along with supervisors and lower-level managers, the roll-out of new programs or processes can feel frustrating. The people who use these digital solutions will not only be the first to criticize them, but also the first to praise what works. Use this to your advantage, and make sure that team members acknowledge what new technology allows them versus how previous means limited them.

Optimize

Once employees adapt to unfamiliar technology, don’t let them stagnate! Solicit feedback, generate interest in features and updates, and encourage team growth along with digital growth. Making sure that all team members have appropriate training helps avoid technology fatigue, and a slow rollout can help alleviate stresses before significant transitions.

If you’re in search of a mobile platform to improve internal communication and employee engagement while simultaneously tracking results, fill out out the form below for a free trial of Beekeeper.



How the Sharing Economy Impacts the Hotel Industry

How the Sharing Economy Impacts the Hotel Industry

These days it’s common to see consumers ordering meals or car rides via their smartphones, booking hotel or flight reservations with a few taps, and order products with two-day delivery. But with the emergence of crowdsourcing companies and platforms that let everyone open up shop, the impact on every industry can’t be ignored.

Competitive prices, authentic experiences, and perks unique to every host give hotels a run for their money. With the rise in mobile apps and ordering services remotely, is there still a place for hotels in the hospitality market?

What is the Sharing Economy?

The sharing economy is a collaborative approach to acquiring goods and services, and in today’s world, it’s a huge part of the overall economy. The premise is simple: technology companies provide the interface between providers and consumers, connecting those in need with those who have extra.

An Independent Workers’ Market

According to Forbes, the sharing or “collaborative” economy means that people can turn to one another for goods and services, rather than large companies. Non-desktop workers, for example, for-hire drivers, rental property hosts, and freelancers across a variety of industries make an income based on a side-gig mentality.

While the majority of consumers have purchased an item or service through the sharing economy, only a small percentage of the population offers those services and goods. That means the potential threat to larger corporations comes from a relatively small segment of the population.

Sharing Economy by the Numbers

Businesses like ride-sharing companies and online retail platforms continue to see growth as people become more tech-oriented and look to peers rather than large corporations to fill their needs. As a result, Uber doubles its revenue every six months, while Airbnb exceeded one million rooms years ago.

The sharing economy segment of the market surpassed $250 billion in 2017, with leaders like Amazon and eBay leading the way. But will the success of companies in the sharing economy cause problems for the hospitality industry, where big names depend on dominating the market to achieve and maintain growth?

Hospitality on a Smaller Scale

Organizations like Airbnb, Expedia, and others are seeping into the hospitality arena and seeing enormous success. Because many companies have lower overhead costs than global and chain hotels, you might expect the sharing economy to overrun the name-brand vacation stay market. But that isn’t the case, said the President and CEO of Hilton Worldwide.

In an interview with PwC, Christopher Nassetta said that the sharing economy is impacting his business, but that it’s also “democratizing” travel. He sees that as a benefit because the model makes travel more accessible to a variety of demographics.

At the same time, reputable hoteliers offer a consistent customer service and vacation experience that local Airbnb hosts can’t compete against. Credibility is significant in the hospitality industry, according to PwC’s survey, and the human element is crucial in customizing consumers’ experiences.

Customer Care Priorities

Because the hotel industry is so consumer-focused, ensuring optimal client experiences holds the key to the industry’s future. Adapting to consumer expectations and investing in each interaction means hiring exceptional staff and providing them with the tools to succeed.

Non-desk workers in the hospitality industry rely on effective peer to peer communication and quick thinking to guarantee the consistency of customer interactions, making the difference between a tolerable visit and an enchanting stay. At the same time, collaboration among team members drives consistent results across all segments of hospitality.

A Tech Approach to Hospitality

Just as technology drives consumer behavior, it also supports workers’ needs. While the sharing economy and its dependence on technology continues to earn its piece of the pie, the hotel industry can remain competitive by adopting that technology.

Offering additional perks such as concierge services, local area guides, and online and app functions alongside regular amenities are just a few ways to add to the hotel experience. Connecting consumers with needed resources is a simple way to promote brand credibility.

Allowing employees to communicate and contribute to collaborative projects via an employee portal encourages productivity and reduces miscommunication that stems from managing multiple communication channels.

Adapting to Change

While it’s not advisable for bigger companies in the hotel industry to sit back and watch crowdsource platforms take over the realm of hospitality, at least for now, there seems to be enough demand to keep business going. However, times are changing, and adapting to those changes means more opportunity for business expansion.

Because of their penchant for earning top marks for reputation, amenities, and quality service, Les Roches suggests that brand-name hotels could lend their accreditation to privately listed rentals on new sites. Hotels can recommend local services, apps, and websites to stimulate the local economy or expand their reputable brand names into offshoots like BMW’s JustPark or Avis’ acquisition of ZipCar.

For startups in business enterprises that depend on crowdsourcing, success seems to have come easy. While hotel industry insiders might see those ventures as competition, technology continues to inspire advances in how consumers source, access, and pay for goods and services, so hotel companies must look forward, too.

To see how hospitality management company’s, RHW, tech approach to hospitality significantly improved operations and communications, download the case study.



In 3 Schritten vom überflüssigen zum leistungsstarken Intranet

Using Beekeeper to Make Your Intranet More Powerful, Not Obsolete

As the adoption of mobile workplace technologies continues to skyrocket, there is one question that operations, HR, and IT professionals face across many global industries: “When we optimize our workplace correspondence for mobile, what will become of our on-network company intranet?”

It’s a completely fair point of inquiry—and one we’ve spent a great deal of time thinking about as we continue to develop and expand the Beekeeper feature set. There’s no doubt we’re in a mobile content boom, which marks a lot of changes for your legacy content management system.

In the spirit of getting to the bottom of this mystery, let’s talk about the state of intranets now, as well as where they may be heading.

Intranet Recon 101: It’s Like Flipping a Car for Parts

After your employees start using dynamic, interactive, real-time mobile correspondence tools, the fact is that a static web-based intranet hub will begin to look a little stale. There are many reasons why your intranet may feel outdated, a few of which we have outlined on our blog in the past. TL;DR (“too long; didn’t read”) intranets are often full of content made irrelevant due to the passage of time, they are technologically clunky, lack a clean, simple user interface, and are often far more expensive to maintain than they are worth to your organization’s overall productivity levels.

The fixed nature of intranets also make them less social, less engaging, and, most importantly, less collaborative. For dispersed workforces who rely on digital checkpoints to provide feedback and execute projects, lacking the ability to connect directly with coworkers on the intranet becomes especially problematic. In other words, while intranets do a decent job of connecting people to information, they fail miserably at connecting people to other people.

Despite these shortcomings, when we look at the lack of utilization of legacy intranet hubs, we see nothing but an ocean of potential ways to optimize to meet the fast-paced demands of today’s workplaces. In order to salvage the best parts of the hub, it can be useful to look at your intranet like an aging car. When you lift up the hood, determine the pieces of content that your employees still engage with regularly, either by mandate or choice. You can determine this in two different ways:

  1. If you have access to them, look at your backend analytics to see which portals and knowledge base articles your employees engage with the most.
  2. If you do not have access to your intranet engagement analytics or would simply prefer more anecdotal feedback from your employees, send out a pulse survey to gauge which aspects of the current CMS hub they still use and/or find helpful in their everyday workflow.

Once you’ve identified the parts of your intranet worth saving, it’s time dig deeper into what the next generation of company content sharing could look like. This begins with exploring ways to reconfigure your current CMS with tools like ours that were built specifically for a mobile-first world. When we look at legacy intranet hubs becoming less useful and more of a headache (like the depths of a library archive), we see vast potential for optimizations. Below, we outline three easy steps that will help you successfully converge your aging CMS with your new mobile-first workplace platform.

Integrate

Our Beekeeper Marketplace is a great place to start brainstorming ways in which your legacy intranet can be updated for mobile and real-time use. For instance, if analytics or anecdotal feedback suggests that employees find the intranet’s company personnel directory useful to keep tabs on team members, you might consider a Bamboo HR integration. This would allow employees to upload photos, fun facts, and critical contact information for colleagues to quickly access to get in touch or get to know their teammates better.

Beekeeper Marketplace

Another prime example of this would be implementing a Box integration, which would allow you to upload and maintain all frequently trafficked knowledge base articles and training materials to a centralized digital hub within Beekeeper. This allows employees to quickly look up and access files without having to dig through a graveyard of poorly managed documents that may or may not be up to date with the latest content.

Personalize

Company content hubs should feel like a warm and lively gathering, not a ghost town. Carrying strong visual brand assets throughout your internal communications hub is a great way to encourage employee engagement and collaboration. Whereas a traditional intranet can feel as sterile and stark as a windowless chamber, the Beekeeper digital workplace suite can be customized entirely without robust assistance from IT or technical leaders in your organization.

In addition, the Beekeeper interface allows individual employees to customize things like push notifications and workflows, giving a more personalized feel to the workplace experience. In addition to increasing productivity, these interactive features and notifications also encourage higher levels of participation within the company culture, leading to higher levels of overall workforce satisfaction.

Automate

While we have touched on a couple of these features already, it is worth mentioning that automated workflows, communication streams, and content updates allow for a more dynamic version of your legacy intranet system to emerge. A common pain point among traditional intranet users is that that legacy hubs are resource-intensive to maintain, with technical ownership of the site frequently remaining murky or unassigned. With no one to steer the ship, documents and modules become quickly outdated and useless.

Beekeeper, on the other hand, was specifically designed to self-regulate as much as possible, including workflows, newsletters, and survey dispatches. While it may seem counter-intuitive that automation makes Beekeeper more dynamic and human, it’s touches like these that help your employees integrate the digital work hub into their everyday routines, making life less about logistics and more about productivity. For dispersed teams who may be scattered around a warehouse, kitchen, or retail floor, having check-ins automated becomes a true sanity preserver.

employee satisfaction survey

Why Folding Your Intranet into Beekeeper Will Set You on the Path to Success

At the end of the day, the goal of Beekeeper is to seamlessly augment and integrate with the tools that your employees already use and love, while replacing the tools that may be stuck in the past. Given that mobile apps are the primary method of communication for the modern workforce, our platform was built specifically for mobile rather than adapted for it.

Beekeeper enables employees to engage with their employer in the same way that they engage with their friends and family— on the go and on their own terms. While simply serving up content on a static hub falls radically short of this goal, building a digital space for employees to connect to one another and discover their purpose within their organization encourages all team members to find their purpose at work.

Want to hear more about how to bring your intranet back to life with a mobile, collaborative platform? Fill out the form below for a free demo with an app expert.
The Secret to Providing the Best Guest Experience

The Secret to Providing the Best Guest Experience

When customers are happy, the internet knows it. Similarly, when a guest is unhappy, hotels bear the brunt of that dissatisfaction in their online reviews. Luckily, there are ways to help improve guest experiences that don’t involve renovations, profit losses, or hiring more employees.

Excellent customer reviews are the pinnacle of success for any hotel, but there’s one industry secret that guarantees optimal guest experiences every time. That secret is maintaining the flow of communication between team members.

Smoother Communication, Smoother Operations

Seamless internal communication supports better business, regardless of industry, but it’s critical in hospitality. Knowing what customers want and getting it to them quickly means you spend less time resolving client concerns and more time taking care of business.

From front desk personnel to non-desktop workers who move all around the property, your employees must work as a team to provide an exceptional guest experience. Between check-in and check-out, each guest will interact with front desk staff, maintenance personnel, housekeepers, bellhops, and more.

When you improve internal communications, good things happen, and not just for your staff.

Better Guest Experiences, Every Time

Entrepreneur suggests six steps toward creating memorable customer experiences, and our communication strategy fulfills each one. From attentiveness to recognition, personalization to consideration, appreciation to delight, behind-the-scenes communication sets the stage for it all.

Fewer Misunderstandings

A disconnect between staff members on your team could spell disaster for customers with specific preferences, billing concerns, or exclusive offers. However, with an internal communication platform that allows for private messaging among team members, noting guest preferences and stay details is one less headache staff must manage.

Creating group messages or channels allows team members to contribute and share relevant and real-time information throughout each shift, while incoming staff can quickly get up-to-date. Keeping all staff on the same page with policies, procedures, and specific guest concerns reduces the chances of misunderstandings during client service.

Quicker Reaction Time

When all employees maintain communication channels on a single platform, your property becomes a digital workplace. Sharing information happens faster than picking up the phone, and sending media and attachments means all your vital information is in one place.

The digital workplace has made phone calls and high-priority emails obsolete. Rapid communication via messaging platforms, accessibility that extends to non-desk workers, and organizational news distribution all contribute to employees’ ability to knowledgeably engage with guests.

Custom-tailored Services

Confidential messages between staff can make the difference between an ordinary customer experience an exceptional one. Centralized information and automated campaigns keep staff up-to-date on critical calendar events, both guest-related and internal.

Imagine having access to an internal phonebook function that allows front desk staff to connect with the resident chef. Staff can confirm a menu for an event and even receive a document or photos via a confidential message, rather than waiting for a return phone call or a time-consuming fax.

Consistent Confidentiality

While non-desktop workers often rely on radio communication across hotel facilities, those devices allow customers and staff alike to overhear conversations. Even if your staff utilize communication methods responsibly, guests probably don’t need to know about the clogged toilet on the third floor or a request for housekeeping services.

Switching to a comprehensive internal communication platform gives employees options for outreach, and ensures that confidentiality is a constant. At the same time, information is handy and easy access whether an employee is near a computer or not. Both app and web capabilities mean your team can move beyond the constraints of the company intranet.

Less Investment

If you stick with outdated methods of internal communication, chances are your employees are less productive than if you embrace a digital workplace. The guest experience depends on your ability to equip staff with the tools to do their jobs effectively and appropriately, not simply the ability to hire more people when business picks up.

In general, a small group of knowledgeable and dependable employees is more valuable than a larger group of employees who are ill-equipped to handle customer concerns because of roadblocks in internal communication. Hiring more people isn’t always the right solution to low customer service marks, but preparing your people to manage guest expectations better will always benefit your organization’s bottom line.

Cohesive Branding

The connectivity of your employees dictates the extent to which they espouse your brand’s personality. By encouraging collaboration and connection among employees, a company can contribute to its brand’s reach. Further, sending feedback via internal systems personalizes that input and opens up communication between peers as well as supervisors and their teams.

Tailoring internal solutions to your brand’s objectives allows you to create a sense of community within teams, particularly those who manage customer-facing functions. At the same time, the division that hotels often see between departments ceases when all employees collaborate toward fulfillment of brand goals and customer service targets.

To see an example of how InterContinental Miami uses Beekeeper to deliver the ultimate guest experience, download the case study.



Can software disrupt the workplace safety world too

Can Software Disrupt the Workplace Safety World Too?

There were 4,836 workplace deaths in 2015, according to the latest data from OSHA. And approximately one in five of those fatal accidents took place on a construction site. Despite advancements to improve workplace safety on construction sites, safety hazards still exist. They probably always will.

The construction industry is one of the most reliable generators of blue collar jobs that can’t be outsourced. So how can we make construction sites safer for our workers?

New Software Has Disrupted Taxis, Hotels, and Even Dating – Is Workplace Safety Next?

Approximately 84% of construction workers who sustained head injuries weren’t wearing work safety gear at the time of their injury. And 50% of all fatal workplace falls occurred from altitudes of 25 feet or less due to poor fall protection. Personal protective equipment and fall protection is essential, but in the Information Age, more companies are looking at digital tools that can help prevent accidents before they happen.

Digital workplace software can help you manage the safety hazards in your workplace where your EHS department can’t quite reach. Digital workplace software allows for better internal communication and promotes a better culture of safety. Consider the following ways digital workplace software can reduce occupational injuries.

Improved Information Distribution

According to a study by the Center for Construction Research and Training, up to 27% of construction workers who sustained an occupational injury didn’t report their injury. Failing to report important safety information because your office is still relying on paperwork can increase hazards in your workplace.

Digital workplace software improves information distribution by providing automated alerts to workers, allowing follow-ups and updates, and ensuring routine communication, all on mobile. What’s more, it’s easier to send out alerts and notifications from a single software platform, thereby improving your manager’s leadership and the accountability of your workers.

Improved Data Analysis

Searching for correlations in data via paper records and spreadsheets is not only tiresome, but it’s not cost efficient for any company. However, the analytics dashboard of a mobile collaboration platform can help users find correlations between data far more efficiently. This saves time, company money, and helps you as a business find the areas in safety culture where you need to improve.

Improved safety culture

It’s easy for a workplace not to take safety seriously until a fatal workplace accident occurs. Therefore, it’s essential that, as a leader, you make safety culture a priority. When the leader of the company sees safety culture as important, the rest of the workforce will also.

A digital workplace app can help make safety culture as important to your workers as it is to you. For instance, your workers will know how to handle the safety issues in the workplace should you utilize safety observation reporting via your digital workplace software.

Accidents happen in the construction industry. However, many of these accidents can be avoided by implementing a mobile tool to promote communication, workplace data analysis, and safety culture.

By shifting to a digital workplace, you can monitor safety regulations, notify workers of safety concerns or issues, and help your workers stay accountable for their own safety, as well as others’. Through improved employee communication, you can reduce the number of both fatal and non-fatal workplace accidents.

To see a demo of Beekeeper’s digital workplace app used for employee communication and safety, fill out the form below to speak to one of our app experts.
Technology's Impact on Non-Desk Employee Productivity

Technology’s Impact on Non-Desk Employee Productivity

Non-desk employees, also referred to as frontline employees, significantly impact a company’s success. Especially since they are the people that interact with your customers most frequently.

At many companies, however, these employees are often recognized or prioritized less than their office counterparts. Even if not intentional, non-desk employees can feel out of the loop when not at least somewhat integrated with the rest of the company.

Luckily, there are ways to efficiently integrate non-desk employees with the rest of the workforce, and this is how things should be. Not only is this more respectful for everyone involved, but we’ve also found that integration improves employee productivity, due to improvements in communication, employee satisfaction, and overall efficiency.

Improvements in Communication

Communication should encompass more than “email threads” and one-on-one meetings. For one, neither of these forms of communication prove all that useful for non-desk employees. Often out and about or otherwise distanced from other workers, these employees can be more difficult to reach with traditional forms of workplace communication.

This “distance” between employees in the same company can be significantly reduced with peer-to-peer and group messaging with the proper internal communication platform.

Peer-to-Peer Communication

Peer-to-peer communication — which conveniently doesn’t require exchanging details or phone number swapping — gives all of your employees the ability to quickly and easily message anyone in the company. In addition to text-based messages, employees can also share links, documents, images, and videos.

Quicker response times and increased availability directly translate to improved efficiency (and fewer headaches).

Group Messaging

When it comes to group messaging, you have the option to create dedicated channels. This enables you to engage and share information with specific groups of employees in a way that is more specific and personal than other forms of communication.

Say goodbye to the days of annoying email chains which never fail to include either too many or too few relevant employees. Instead, messages and updates can be shared with only those who need them.

You can also engage with the company as a whole and include non-desk employees in the sharing of company updates, news, and events. This isn’t only good for keeping everyone on the same page — it’s also good for morale.

Improvements in Employee Satisfaction

Working at a company that doesn’t communicate with you very often, or that doesn’t communicate on a somewhat personal level, can cause feelings of exclusion. Nothing says “you aren’t a vital member of this team” like receiving zero communication from the rest of the organization.

Include all your employees with the utilization of company-wide notifications regarding policy changes, workplace incidents, and anything else that could benefit all employees.

Plus, giving your non-desk employees access to the same sources of information and avenues of communication as other employees can keep them feeling respected and included. Providing all employees with the same platform works towards creating the team atmosphere that leads to a company’s success.

It goes without saying that most employees also want to have a voice. Instant incident reporting and safety feedback give everyone the ability to voice concerns and ask questions effortlessly and at their own convenience.

Naturally, employees that feel like valuable members of a company will be more productive than employees that feel excluded or inferior.

Improvements in Efficiency

With improvements to communication and employee satisfaction, an improvement in efficiency will naturally result.

Employees will be able to contact anyone they need to instantly, which can, in turn, make all the difference between a satisfied and unsatisfied customer, or between a job done well and a poorly done job.

Improvements to communication and morale reach further than your employees. After all, your employees interact with other employees, as well as customers, in many instances. A satisfied, well-connected employee is better equipped to positively interact with customers and other employees than an unsatisfied, disconnected employee.

Non-desk employees can have a significant impression on others (and especially on customers), so it only makes sense to consider their productivity and well-being as being as important as that of other employees. Doing so gives your company an advantage, compared to competitors content on using outdated, fragmented technology.

To find out more about integrating your non-desk employees with the rest of the organization to improve employee productivity, fill out the form below for a free personal demo of Beekeeper’s mobile-first internal communication app.
BYOD - how to manage employee demands and cybersecurity

BYOD – How to Manage Employee Demands and Cybersecurity

Allowing your employees to BYOD – “bring your own device” – is a cybersecurity concern, but you don’t have to let it keep your company from a secure cyberenvironment. Once you understand the benefits of implementing BYOD, you’ll be less hesitant to let your employees use their hardware to run company software.

In this article, we’ll discuss how to smooth over the tension between your employees’ BYOD desires like unrestricted access and your company’s cybersecurity needs, which are typically at odds with free-roaming device usage.

The two biggest factors we’ll discuss are employee education and smart policymaking, both of which rely on your tier of the company to do what you do best: take the lead.

Teach Your Employees About Cybersecurity

If we’re talking BYOD, we’re typically talking about smartphones. Your employees take their smartphones with them everywhere they go, and they’re amenable to mixing business with pleasure so long as the business portion doesn’t interfere with the operations of the device’s other uses. Therein lies the problem.

Smartphones, while the primary target of most BYOD initiatives, are also the biggest vectors for data leakage or loss, representing almost 70% of cases according to a cybersecurity trends report. If you want to prevent your organization from leaking data through every personal device’s sieve, you’ll need to control certain aspects of your employee’s devices.

Imposing control on employee devices is bound to make your employees unhappy, so you’ll have to use a lighter touch than a software-based lockdown. We’ll explain how to develop and implement a formal BYOD policy a bit later in the article, but first, we want you to realize the importance of changing your employees’ perspectives if you’re going to have a successful BYOD policy while maintaining security.

Your employees are more likely to implement reasonable BYOD practices if they understand the consequences of cybersecurity on the rest of the organization. BYOD can carry a risk to your employees, which you should be forthcoming about during your educational discussions.

The trick to BYOD is educating your employees that BYOD is a way for their device to peek into the larger corporate system upon which the entire organization relies. The scope of the peek—be it a keyhole or a cinema-screen—is directly linked to their ability to get the things done efficiently, while maintaining the security of the company’s data and the integrity of their device.

Depending on your industry, your educational regimen may be more technical, or more oriented toward non-specialists. Try not to throw the tech talk at the people who aren’t going to be interested in hearing about the technical detail. Instead, offer a few examples of good BYOD practices, a few examples of bad BYOD practices, and then showcase your company’s BYOD policy.

When showing examples, it’s important to link user behaviors to larger consequences. People respond best to realistic examples, so avoid scare tactics. Not every data breach caused by a BYOD-centric mishap is going to bring down the entire company, but be sure that everyone knows it’s a remote possibility.

By creating a workforce of informally savvy cybersecurity employees, you’ll be adding value to your employees’ skill set and providing them with tools to be vigilant while using their devices.

Create A Smart BYOD Policy

Now that we know the solution to BYOD issues is an explicit BYOD policy and an informal, yet detailed educational program for your employees, what are the concrete steps your company can take to put the wheels in motion?

First, resolve to follow through on making an explicit BYOD policy and talking through it with your employees who need it most. Don’t be like the majority of companies who leave BYOD policies to the realm of the informal or the socially-enforced, yet unencoded. You should pair good BYOD practices by your employees with rewards, and poor practices with mild consequences.

The better you craft your company’s BYOD policy, the more likely your employees are to follow it, and the more likely your company is to retain a strong cybersecurity perimeter. Remember, a policy is only effective if people are motivated and capable of following.

Draconian BYOD policies, while perhaps appealing to larger organizations, will result in more unhappy employees and higher turnover, hurting your bottom line. There’s no reason to let something that’s supposed to be a money-saver like BYOD become a point of loss.

Software as a Cybersecurity Solution

There are some ways that you can incorporate useful software into your BYOD policy for the betterment of your company. Software that can act as a soft barrier between your user’s device and your company’s important data, without getting in the way of the user’s job, is exactly what you should be looking for.

It may seem foolish to introduce an additional step in the already-complicated cybersecurity process, but using an app that’s designed to smooth the BYOD cybersecurity dilemma as part of your BYOD policy is a large step forward relative to trying to go at it alone.

By introducing a layer of protection, your employees can rest assured their device will stay safe and also stay useful in the course of their work. Even more importantly, you won’t have to worry about data breaches or malware infections slipping into your corporate network as a result of a permissive BYOD policy.

The trick is that an intermediary between your employees and your data lets your employees retain full control of their devices, while allowing your company to maintain full control of its internal perimeter. Your IT team will thank you, as will your BYOD users.

Download our “How to Minimize BYOA Risks When Rolling Out Your BYOD Policy” white paper for more information or request a demo with one of our app experts.