Beekeeper customer RHW Hotels Management company featured in Hospitality Tech Magazine

Beekeeper Customer RHW Featured in Hospitality Tech Magazine

When searching for a digital internal communications solution for hotels, it can be challenging to strike the right balance between employee engagement and workforce management features. The secret is finding a team app with functionality that helps build a strong company culture, encourages public employee engagement and recognition, and delivers efficient, tailored workflows for hotels and hospitality workforce management.

In Hospitality Tech Magazine’s, “19 Hotels, One Digital Hub,” David Montero, Director of Operations at RHW Management, outlines how Beekeeper’s team app has improved internal communications and hospitality workforce management for 19 hotels that RHW Management oversees.

Screen shot of RHW Hotels Management stream on Beekeeper team app

A few of the main reasons RHW Management adopted Beekeeper’s workforce management team app for the hotels they manage are:

  • Beekeeper’s integration with existing HR software for hospitality operational processes such as payroll and shift management
  • To respond to team desire to incorporate digital hospitality management trends that drive exceptional guest experience at hotels
  • Simple-to-use team app interface for all levels of technical knowledge

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“In today’s fast-paced, mobile-first world, workforce digitization becomes imperative. At RHW Management, we chose to embrace digitization in the interest of saving time, avoiding miscommunications, and keeping employees focused on delivering a superior guest experience.

As Director of Operations at RHW, ensuring that tools and processes related to the employee experience—HR, payroll, benefits, scheduling, and beyond—are both easy to access and serve as minimal distractions to the greater task at hand is of utmost importance. After adopting Beekeeper, one of the first things we implemented was digital scheduling.”

Download the RHW Management case study to discover how a team app can improve internal communications for your hotel.

How Team Apps Streamline Crisis Management for Manufacturing

How Team Apps Streamline Crisis Management for Manufacturing

In our white paper, “Streamline Manufacturing Crisis Management with a Team Communication App,” we outline the three most impactful types of crises that manufacturing companies can encounter and provide in-depth analysis of how they affect your manufacturing business.

The three major examples of crises that affect manufacturing companies are:

  • Natural disasters
  • Technical or human error-precipitated crisis
  • Discord crisis

Given these, we also detail why having a solid crisis management plan is an essential component of your internal communications strategy that you can’t afford to forego. With that in mind, we also cover risk assessment, crisis operations planning, and how digital technology such as a team app can assist manufacturing companies with successful implementation and maintenance of crisis management plans. Lastly, having the right internal communications strategy in place minimizes recovery time for your manufacturing workforce in the unfortunate event of disaster or crisis.

Manufacturing Risk Assessment Protocol

Safety and real-time communication are top priorities for manufacturing companies. While it may seem difficult to predict what manufacturing-specific crises might arise, there are practical steps manufacturing companies can take to prepare their workforce as much as possible in the event of emergency.

In addition to incorporating the numerous local, regional, and national resources available (such as the Federal Emergency Management Agency (FEMA) multi-hazard loss estimation software, HAZUS) manufacturing companies should focus on conducting regular audits of their manufacturing facilities and plant equipment.

Preparing Operations and IT for Crisis

When it comes to a manufacturing emergency situation––an injury on the plant floor, a manufacturing equipment malfunction, or workforce care during an extreme weather situation––operations and IT departments play uniquely relevant roles in planning and response. For example, a manufacturing operations team makes sure the right resources are accessible to their workforce such as appropriate food and water rations, first aid kits, and fire extinguishers. Likewise, IT needs to have a contingency plan should plant power be lost, or digital internal communications compromised.

How Team Apps Facilitate Crisis Management for Manufacturing

Using a team app as part of your internal communications strategy is an effective, efficient method of ensuring emergency information reaches your entire workforce, from administrative offices to the plant floor. With the ability to push real-time alerts with one click, a team app facilitates instantaneous notifications to make sure your manufacturing workforce has the latest updates and safety information.

From plant closures to notifications that it’s safe to come back to work following a major natural disaster, a team app is a quick and easy way to communicate need-to-know information to your manufacturing workforce. Confirmation campaigns, which prompt employees to click that they have read and received messages, are one of the core features of Beekeeper relevant to the fast-paced, physically demanding manufacturing environment.

Manufacturing confirmation campaign with Beekeeper team app

Internal Communication Tools to Minimize Crisis Recovery Time

Beekeeper has many manufacturing-relevant features such as digital signage to reach the plant floor workforce when mobile devices aren’t easily accessible, communication streams, and push notifications, which are integral to any crisis management plan. Necessary files and documents, such as maps that show emergency meet-up locations in the event of a plant evacuation, are easily uploaded to stream posts and messages––accessible wherever your workforce is at a moment’s notice.

To learn more about how team apps facilitate manufacturing crisis planning and management, download the full white paper.

Interne Kommunikation in Echtzeit beim Roten Kreuz

Beekeeper Provides Real Time Internal Communication for the Red Cross

As an international humanitarian organization, The Red Cross provides worldwide crisis management, global health, and well-being assistance before, during, and after disasters. Part of the German Red Cross, the DRK Säckingen County Association has roughly 80 full-time employees working across several German Red Cross departments.

Real time internal communication is imperative given the time-sensitivity of the emergency and crisis management services the DRK Säckingen County Association provides. From communicating emergency operations and route information to instructions for deliveries of aid supplies and up-to-the-minute updates on volatile safety situations, the DRK needed more reliable and efficient internal communication between paramedics, employees, and other relevant departments.

Internal Communication Goals for Connecting Departments

The DRK Säckingen County Association management identified the following functionalities as essential when selecting a unified communications solution that would best meet their interdepartmental connectivity and crisis management needs:

  • Data security in all employee messaging and communications
  • The ability to sort and share information, and to ensure it reaches relevant teams in a timely manner
  • An intuitive user interface similar to that of a consumer communication tool like WhatsApp, but with more control over who receives content and messaging
  • Overcoming Crisis Management Barriers Across Dispersed Teams

    Prior to adopting Beekeeper’s team app, the DRK Säckingen County Association used WhatsApp as their chosen internal communication platform. Though easy to use, employees felt the communication app was too intertwined with their personal communications so using the app for work-related communications was a challenge.

    WhatsApp also lacked the ability to manage what employees were seeing, as users could selectively sign out of chats and would thus miss crucial crisis management updates. Successfully reaching all employees and making company crisis communications and other valuable information accessible at a moment’s notice was inconsistent and difficult to measure. This was particularly challenging given the highly mobile nature of the work, with employees spread out across offices, sites, and locations.

    Unified Communications with Beekeeper’s Team App

    Many factors set Beekeeper apart when it came to selecting an internal communication tool for the DRK Säckingen County Association’s widely dispersed crisis management workforce:

    1. A professional interface that is clearly and visibly differentiated from consumer messaging tools like WhatsApp.
    2. Dedicated streams on the Beekeeper team app specifically for the German Red Cross’ Rescue Services and Mobile Social Services departments.
    3. Centralized internal communications for both office and in-the-field employees, such as paramedics and other first responders.

    From the management perspective, stream administrators can tailor and organize information for individual departments so employees see only the urgent information that is relevant to them. On the employee side, all content on the Beekeeper team app can be labeled with tags for easy searching and sorting so employees can quickly find the latest updates, protocols, and need-to-know information on-the-go.

    Red Cross Beekeeper team app

    Digital Communication Leads to More Efficient Operations

    One of the most significant changes the DRK Säckingen County Association made by implementing Beekeeper’s team app was transitioning from manually created, printed, and distributed paper announcements to digital internal communication and operations information. Communication streams and group chats are now the channels for distributing meeting notes. Using their Beekeeper team app’s analytics dashboard, senders can track employee open rates by requesting confirmation, which recipients confirm with one click. After implementing Beekeeper, the read rate has increased substantially from 80% to 98%.

    Beekeeper’s team app has improved the efficiency of the DRK Säckingen County Association’s internal communications in the following ways:

    • Vast reduction in emails
    • Less printed notices and updates with the ability to upload PDFs and other files directly to messages and posts in the Beekeeper team app’s streams
    • A mobile, less complicated, and transparent digital internal communication platform

    Today, the German Red Cross has nearly 160 employees in multiple departments across the organization who are active users of their Beekeeper team app. Adoption is also high, with 76% of 99% of activated users engaged and contributing to the Beekeeper team app daily.

    Download the full German Red Cross case study by filling out the form below.

    Make the most at the HITEC Houston hospitality technology conference.

    From Cybersecurity to Space Shuttles: Make the Most of HITEC Houston

    Hosted by HFTP (Hospitality Financial and Technology Professionals), HITEC Houston will take place June 18-21, 2018, at the George R. Brown Convention Center in Houston, TX. HITEC features several educational sessions on the most-talked about topics in the hospitality industry today, including cybersecurity and AI. Don’t forget to browse the latest hospitality technology products and services from over 300 hospitality industry vendors that will be showcased in the HITEC exhibitor hall.

    In between keynote speaker presentations, educational panels, and the conference’s opening party at the iconic House of Blues, here are some of the top events, booths, and local attractions to check out during HITEC Houston!

    1. Attend the E20X Competition

    Celebrating technological entrepreneurs in the hospitality industry, HFTP’s popular E20X program spotlights the innovative spirit and ideas of startups. Competing startups pitch to both HITEC attendees and a panel of hospitality industry experts. This year you can catch the E20X presentations from 1-4 pm on Monday, June 18. Teams from startups around the country will compete for the Grand Prize of $5,000, and the People’s Startup Award, a crowd favorite award voted on by HITEC Houston attendees. Before the competition, be sure to connect with the startups’ at their E20X Pavilion booths on the exhibit hall floor.

    2. Make Cosmic Connections at the Johnson Space Center

    Take a break from HITEC Houston at Houston’s Johnson Space Center, just a 30-minute drive from the conference venue. The Lyndon B. Johnson Space Center (formerly the Manned Spaceflight Center until being renamed after the late former President in 1973) sits on 1,620 acres and is home to the U.S. Mission Control Center. Artifact highlights from NASA missions include a touchable moon rock and a full-scale replica of NASA’s Independence. Accessible by elevator, it’s the only shuttle in the world mounted on a original NASA 905 shuttle carrier aircraft, open to the public to explore (for space movie fans, Independence inspired the name of one of the space shuttles in the 1998 blockbuster Armageddon).

    3. Sit-in on Joe Schaap’s Technology Showcase: “Your Guests are Changing, So Should Your PMS”

    A mobile hotel property management system (PMS), StayNTouch, is a software solution that, like Beekeeper’s team communication app, is focused on driving revenue, reducing costs, and empowering the hospitality industry’s dispersed workforce with the right internal communication tools to provide exceptional guest experiences. Join Joe Schaap, founder and CEO of StayNTouch for the Technology Showcase, “Your Guests are Changing, So Should Your PMS.” Hear first-hand how a mobile PMS impacts the hospitality industry, from hotel operations and revenue generation to guest satisfaction. The session will cover why it’s essential that hotels arm their staff and property with a modern PMS, and how the hospitality industry can respond to today’s digitally-driven consumer.

    4. Beekeeper Breakfast Panel: How Team Apps Deliver Exceptional Guest Experiences

    Don’t miss the Beekeeper-hosted breakfast panel with hospitality industry expert Connie Rheams, Head of Hospitality at Beekeeper. In the panel, learn more about how Beekeeper’s team app facilitates better internal communication and employee engagement that translate to more personalized guest experiences. Can’t make the panel? Be sure to stop by the Beekeeper booth 1702 to say hello and hear about how our team app is transforming the way hospitality industry workforces reach and engage every single employee, especially those on the frontlines.

     Apple iPhone 7 Screenshot showing Hotel Talk communication stream on Beekeeper team app

    5. Watch the Cybersecurity Closing Keynote by Theresa Payton, the First Woman to Serve as White House CIO

    Her professional credits include starring as Head of Intelligence on the CBS reality show Hunted, but Theresa Payton’s primary claim to fame is for being tapped to run White House IT operations (which she did for President George W. Bush from 2006-08). With the recent Facebook data breach scandal, and GDPR regulation beginning May 25, Payton’s cybersecurity-focused keynote is especially relevant. Combining her cybersecurity expertise and business entrepreneur savvy, Payton will outline the top threats that can lead to data breaches, and share practical steps for the hospitality industry to successfully plan for and manage cybersecurity risk.

    Register now for a breakfast session with hospitality industry expert, Connie Rheams, on how to deliver exceptional guest experiences through better internal communication and employee engagement.

    9 Reasons You Need Secure Internal Communications

    9 Reasons You Need Secure Internal Communications

    Though today’s consumer digital communications tools are designed to be the ultimate data mines, businesses can’t afford to take data security risks when it comes to internal communications. With personal data being an increasingly profitable commodity, the tracking of online activity is occurring on an unprecedented level. In this context, it’s never been more important from a data security perspective to distinguish between consumer and private messaging tools, and to consider how to secure your internal communications with solutions that provide better, and more secure, team communication tools for your workforce.

    Protect Your Workforce From Data Security Issues

    The recent Facebook data breach revelation raises important questions regarding company responsibility when it comes to data security. In this case, user data was collected by a researcher from a quiz app downloaded via Facebook’s app marketplace. Downloaded by 270,000 Facebook users who did grant the app access to their own data, the quiz app also obtained the personal data of those users’ friends––who, importantly, did not consent to their data being accessed––to the staggering recently updated estimate of 87 million people. That data was then sold to UK-based political consulting firm Cambridge Analytica.

    Facilitating Employee Connection Without Sacrificing Data Privacy

    The Facebook data breach spotlights an unfortunate reality regarding employees’ use of consumer messaging apps in the workplace: questionable access to data and data security. If companies don’t provide an official internal communication solution, employees will self-select consumer-grade messaging alternatives like Facebook’s WhatsApp that pose potentially devastating privacy issues which could prove costly to your business.

    These consumer messaging apps are not designed for business use, and thus not business compliant, requiring employees to exchange personal information such as cell phone numbers and personal email with company unauthorized users. What’s more, employee data is stored in these unsecured and unmonitored chats via the consumer messaging app.

    The Benefits of Secure Internal Communications Solutions

    Unlike consumer messaging tools such as WhatsApp, subscription-based internal communications apps are explicitly created with data security and privacy front-of-mind because they are designed for business communication, not as data mines and vehicles for advertising revenue. Unlike consumer-facing messaging apps, where your personal data is exchanged for your free usage of the app, subscription-based team communication apps alleviate GDPR non-compliance risk as well without compromising on quality employee connection.

    Here are nine of the most impactful differences between consumer apps and digital workplace communication platforms for optimal employee connection and data security:

    1. Dedicated communication streams. Defined working groups filter information to get the input of workforce colleagues who most need to weigh in on decisions without unnecessarily involving other team members.
    2. Automated administrative operations. Workplace communication apps can automate frequent messaging like onboarding or even be pre-populated as part of crisis planning. Confirmation campaigns can track compliance for health and safety regulations.
    3. Centralized platform. Project updates and company announcements are shared in a centralized space, so your workforce shares knowledge and gets answers faster.
    4. Assess workplace culture. A built-in analytics dashboard provides a secure method to gauge workplace culture based on interactions. Employee polls and surveys are simple to push out and give quick insights into what is happening within the organization.
    5. Avoids information silos. Without access to communication, people aren’t getting the crucial information they need to effectively do their jobs.
    6. Richer collaboration. Two-way communications allow feedback to be exchanged between departments and locations, across time zones and offices.
    7. Integrations with HRMS systems. Sync personnel profiles across systems to ensure information is always up-to-date, and to easily activate and deactivate user accounts.
    8. User-powered content selection. Unlike algorithm-based content delivery, using an internal communications platform with intentional streams empowers employees to select the content most relevant to them and their roles. Pinned posts at the top of each stream can convey helpful reminders and posting guidelines.
    9. Intuitive navigation. A simple, familiar user interface means better workforce adoption.

    Learn the steps you need to take to protect your company data with secure messaging by downloading our GDPR Assessment tool.

    Q&A with Mann+Hummel about internal communications for the manufacturing workforce.

    Internal Communications for Manufacturing: Q&A with MANN+HUMMEL

    A global market leader in the filtration field, MANN + HUMMEL provides innovative filtration solutions for a variety of industries that reflect the latest technical and environmental standards. How does a company with over 20,000 employees communicate when the majority are mobile and do not work at desks?

    Since June 2017, Svetlana Becker, Digital Employee Communications Manager at MANN+HUMMEL has led the roll-out of Beekeeper’s team app across the company. Becker describes the experience of implementing Beekeeper, the pivotal role data security plays in the internal communications strategy for such a large, dispersed workforce, and shares how important secure internal communication is to a global enterprise.

    Before you dig in, get a free demo to learn why Beekeeper is the employee app that improves internal communications and employee engagement.

    Beekeeper team app works across devices to connect manufacturing workforces

    1. How important is workplace digitization to the manufacturing sector?

    Workplace digitization is a mega-trend in general—both in day-to-day business as well as in private life. As filtration experts working around the globe, MANN+HUMMEL is not only affected by this trend, but also considers itself as a leader in this regard. While digitization found its way into production technology long ago, internal communications can now also profit from its features.

    Digital workplace solutions offer the ability to integrate with a multitude of applications that can facilitate better team communication in the workplace. A mobile employee app is the best choice for this. Every employee, whether they work on a laptop, PC, or on the manufacturing floor, can access information when it’s most convenient for them, 24/7. This offers non-desk employees an enormous advantage. Previously we could only share information with them through the bulletin board or the intranet, which they could only access on publicly-available PCs during the workday.

    Today, we use Beekeeper’s team app, which gives our non-desk employees the freedom to both be informed with the latest company updates and announcements, and to interact with colleagues independently.

    Mann+Hummel uses Beekeeper team app with app integrations.

    2. How has internal communication at MANN+HUMMEL changed since introducing Beekeeper?

    We presented Beekeeper in June 2017 during an internal management conference and since then have rolled out the tool company-wide at all MANN+HUMMEL locations. Whether in Asia, North America, or Europe—so far, workforce adoption of Beekeeper’s team app has been positive, with many posts, likes, and comments.

    Beekeeper notifications

    3. What role does data protection play in your internal communication strategy?

    In addition to being user-friendly, the safety and protection of our internal employee and corporate data were among the most important criteria when choosing a suitable internal communication solution. Before we implemented Beekeeper, we worked closely with Dr. Amir Ameri, Data Protection Officer at Beekeeper, to review the guidelines for the protection of personal and internal corporate data. A fundamental point here was the fact that our team app data is stored on a server in Germany. Together with Ameri, we developed a valid privacy policy that is also directly accessible to every employee via Beekeeper.

    4. What are the advantages of Beekeeper over consumer messaging solutions like WhatsApp for internal communication?

    Beekeeper offers better operational functionality for our manufacturing needs when compared to WhatsApp, in that it facilitates communication with a large dispersed workforce. We use Beekeeper to send surveys and campaigns to specific target groups to be able to facilitate workforce interaction and engagement, increase employee feedback, and strengthen workplace culture. With Beekeeper, we offer our employees an internal communication platform that safeguards data privacy, works quickly, and is easy-to-use. We are happy that it has worked out so well!

    Looking for more secure internal communication for your manufacturing workforce? Fill out the form below for a free Beekeeper team app demo.

    5 Ways Mobile Collaboration Increases Employee Productivity

    5 Ways Mobile Collaboration Increases Employee Productivity

    Mobile collaboration software gives an entire company a huge boost. Given the advent and success of digital culture, companies should assess how they can implement mobile collaboration to get the most out of their frontline employees, as well as the rest of the company.

    With mobile solutions, such as a mobile collaboration app like Beekeeper, companies can streamline their internal and crisis communication processes and improve employee productivity in five core ways.

    Before you dig in, get a free demo to learn why Beekeeper is the team app to help improve internal communications and employee engagement.

    1. Frontline Employees Can Communicate Faster

    The most obvious benefit of mobile collaboration is that mobile communication allows frontline employees to talk to each other faster. Having geographically dispersed teams doesn’t have to be a barrier. Digital communications with the best mobile collaboration functionality increases frontline employee productivity by offering a more robust and mobile solution to manage schedules, plan a meeting, start a group message to ask a question, and to stay connected.

    Group messaging empowers employees to work collaboratively with faster, streamlined workflows, which increases your team’s productivity as a result. One particularly important messaging application is for crisis communications. With Beekeeper’s crisis communication features, breaking news and updates on extreme weather events or safety alerts can be distributed immediately company-wide or directly to team members in affected regions or locations.

    2. Mobile Solutions Help Managers Get Updates Sooner

    Mobile solutions mean that managers get more detailed updates from frontline employees quicker than they would if they weren’t using mobile communication. Managers can offer course correction suggestions instantly and improve employee productivity when it may be directed at the wrong task. Additionally, implementing performance evaluations and feedback on a faster timetable makes the entire company more efficient, avoiding long waiting periods and bottlenecks.

    3. Create More Cohesive Teams with Mobile Collaboration

    With mobile collaboration, teams don’t need to worry about transportation hurdles, inclement weather, or other issues getting in the way of productivity. Mobile collaboration allows team members to stay in constant mobile communication without losing efficiency, even when working remotely. Everyone on the team can check on their team’s priorities on-the-go and adjust their plans accordingly. Likewise, everyone can see reports from their co-workers in the field, assess what still needs to be done, and delegate remaining tasks.

    4. Improve Employee Productivity

    Mobile collaboration lets employees coordinate solutions to problems more quickly, and provides flexibility to share files, ideas, and tasks on-the-go. Every time there’s an issue or change, employees can come together independently using their mobile collaboration app to tackle it without the need for an in-person meeting or lengthy discussions. With mobile communication, problem-solving is more efficient and improves the entire company’s operations, especially frontline employee productivity.

    5. Mobile Communication Increases Employee Satisfaction

    Mobile collaboration increases employee satisfaction because employees respond well to more streamlined workflows that eliminate tedious tasks and improve the team’s productivity. Mobile collaboration removes common team communication blockers, such as working different shifts or working in different time zones, which makes the overall employee experience better and more seamless.

    Best of all, team members can communicate and collaborate with an employee app across commonly used devices, whether using mobile phones, laptops, tablets, or desktop computers.

    Beekeeper team communication app devices

    Mobile Collaboration Is The Future

    With an increasing number of companies deploying mobile solutions to improve their mobile communication capabilities, employees whose companies embrace the digital future and commit to technological agility are the ones who will reap the largest benefits. A mobile collaboration app like Beekeeper is a prime example of an agile, digitally-focused technology.

    Many daily team communications and operations such as payroll, schedule management, and important company updates are more easily distributed, consumed, and accessible with mobile collaboration apps. Managers and frontline employees alike will enjoy the flexibility real-time mobile communication provides. The Beekeeper mobile collaboration app has features such as group messaging, posting, and commenting functionalities that foster employee connection and improve employee productivity by centralizing team communications.

    Learn how Wheatsville Food Co-Op used Beekeeper for mobile collaboration by downloading the case study.

    Wie sicher sicher sind die internen Kommunikationskanäle Ihrer Mitarbeiter?

    How Secure Are Your Workforce’s Internal Communication Channels?

    Though today’s consumer digital communications tools are designed to be the ultimate data mines, businesses can’t afford to take data security risks when it comes to their digital internal communications. As personal data becomes an increasingly lucrative commodity, and a currency willingly traded for access to everything from online shopping to social apps, the topic of personal data security should be paramount when developing an internal communications solution for your workforce.

    Before you dig in, get a free demo to learn why Beekeeper is the secure team app that helps improve internal communications and employee engagement.

    Our online actions are being tracked and collected on an unprecedented level, resulting in massive amounts of personal data that can be leveraged for profit and advertorial aims. In contrast, whether your company is 25 to 25,000, we believe that data privacy ethics do scale: data security has been integral to Beekeeper’s team communication app from day one.

    Protect Your Workforce From Data Security Issues

    The recent Facebook data breach revelation raises important questions regarding company responsibility when it comes to data security. In this case, user data allegedly collected by a researcher from a quiz app downloaded via Facebook’s app marketplace was sold to UK-based political consulting firm Cambridge Analytica. Downloaded by 270,000 Facebook users, the quiz app also obtained the personal data of those users’ personal contacts––who, importantly, did not consent to the app accessing permissions––to the staggering tune of 50 million people. In light of this, it has never been more imperative for companies to adopt secure digital communication tools and proactively address data security in your digital workplace.

    With Beekeeper, you’ve taken the first step in ensuring workforce data security by giving your employees a team communication app with:

    • Secure group messaging
    • Fully-monitored user controls
    • Best-in-class 256-bit TLS encryption
    • GDPR compliance

    Facilitating Employee Connection Without Sacrificing Data Privacy

    Employees want to be connected; this is a given. If companies don’t provide them with an internal communication solution, they will find messaging alternatives––likely consumer messaging apps like Facebook’s WhatsApp––that pose potentially devastating privacy and data security issues which could prove costly to your business. These consumer messaging apps are not secure, requiring employees to exchange personal information such as cell phone numbers and personal email addresses. Unlike consumer-facing messaging apps, where your personal data is exchanged for your free usage of the app, Beekeeper alleviates GDPR non-compliance risk as a subscription-based, secure internal communications solution built from the ground up specifically for business messaging needs.

    secure internal communications

    Secure Workforce Internal Communications with GDPR-Compliant Management Tools

    Another key differentiator between consumer messaging tools and Beekeeper’s employee app is the lack of user management capabilities. With Beekeeper, in addition to controlling the messaging of your team communication app, company management can proactively regulate employee data from the moment a new employee is onboarded. This admin control is significant during employee offboarding, too.

    Without secure internal communication, an employee who is no longer at the company could still have access to your workforce’s internal communication channels, presenting potential legal ramifications should any proprietary company information be divulged. What’s more, employee data is stored in these unsecured and unmonitored chats via the consumer messaging app. With Beekeeper’s administrative tools, access to your company’s internal messaging app can be closely controlled with personnel changes in your workforce.

    Learn the steps you need to take to protect your company data with secure messaging by downloading our GDPR Assessment tool.

    Domino's Pizza Improves Team Communication with Beekeeper

    Domino’s Pizza Improves Team Communication with Beekeeper

    As a global company with over 14,000 stores, Domino’s Pizza realized they needed a better, cross-operational workforce management solution to address major team communication hurdles and to streamline operations company-wide. One of the primary goals was to virtually connect locations to reduce considerable time delays when it came to distribution of crucial information to employees, vendors, and couriers.

    Another workforce management and team communication priority was to create a dedicated space where all employees within the organization could connect and interact while enjoying quick access to operational workflows and HR tools.

    Overcoming Team Communication Challenges

    Prior to implementing their customized Beekeeper team app, Domino’s relied on HR to share schedules, delivery information, and other important notifications with store managers through inefficient team communication methods such as bulletin boards and emails.

    Unlike store managers who had daily access to a computer, Domino’s Pizza’s frontline employees, chefs, couriers, and other mobile workers spend the majority of a shift on-the-go. Unfortunately, this meant that by the time these mobile workers received important messages, they were no longer relevant. Even worse, the customer experience was on the line. After all, in the service industry, timing is everything: a late pizza delivery due to team miscommunication could cost you customers.

    A Workforce Management Solution: Domino’s Talk Team App

    Given these team communication challenges, Domino’s Pizza leadership knew that a better workforce management tool was necessary. The solution needed to empower their dispersed teams without impacting the high level of customer service Domino’s Pizza is dedicated to delivering.

    After making the commitment to mobilize and support a digital workforce, Domino’s Talk emerged, a custom team app created using Beekeeper. Working with the Beekeeper Customer Success team to implement Domino’s Talk, the team app simplified all aspects of workforce management with real-time, unified communications across store locations. Management even uses Beekeeper HR tools to automatically distribute onboarding materials like training videos.

    Beekeeper Transforms the Domino’s Pizza Digital Workforce

    The Domino’s Talk team app leverages some of the key Beekeeper product features, including the ability to enable read receipts to confirm that all employees are up to date on important company information. With HR chatbots, Domino’s employees can easily retrieve their payslips via the team app without having to ask HR.

    HR chatbot in Beekeeper's team communication app

    Before Domino’s Talk, this time-consuming and costly process took two to three hours to complete, manually stuffing payslips into envelopes and sending them by mail. Another Domino’s Talk benefit is security: in contrast to other third-party group messaging services such as WhatsApp, employees can directly message each other securely and stay in better touch regarding sales numbers, which has increased motivation.

    Another benefit of the Domino’s Talk team app is that it has empowered corporate office team members and managers to more consistently recognize exemplary frontline employee performance directly and in a more timely manner with photos or congratulatory posts. The team communication benefits of Domino’s Talk have been so successful that future goals for the team app include using chatbots to conduct employee engagement and satisfaction surveys.

    Schedule a demo to see how Beekeeper’s customized team app can dramatically improve team communication for your digital workforce.

    10 Fakten, die Sie jetzt über DSGVO wissen sollten

    10 Facts You Need to Know About the GDPR Regulation

    If you own or work for a company that does business with anyone who is in the European Union (EU), you’ve hopefully already heard a bit about the EU General Data Protection Regulation (GDPR).

    In short, the GDPR overview, which has been in the works since 2012, will replace the Data Protection Directive 95/46/EC and improve data privacy throughout the EU for all its citizens. Whether you have current and repeat transactions with the EU or you may in the future, here are ten facts you need to know about the GDPR requirements before it goes into effect May 2018.

    1. If You Own or Operate a Business, the GDPR Regulation Applies to You

    Many business owners throughout the U.S. and other countries might assume since they aren’t based out of the European Union that the GDPR principles don’t apply to them. If your company processes personal data of any EU citizens, regardless of where you’re located, you are expected to follow all of the General Data Protection Regulation.

    How do you know if your company processes personal data? If you offer goods or services to customers or business in the EU, you’re dealing with personal data and must be GDPR compliant. The GDPR greatly affects your internal communications so it’s critical to implement a compliant platform now so personal data remains secure.

    2. Controllers and Processors Have Specific GDPR Regulation Responsibilities

    According to Article 4 of the GDPR overview, if you are a ‘controller’ you are a person, public authority, agency, or another body that “determines the purposes and means of processing the personal data” of customers and businesses.

    A ‘processor’ is in charge of processing the personal data on behalf of the controller. While the processor may seem like a “middleman,” according to the GDPR principles, there will be legal obligations on a processor to maintain records of personal data and to improve the overall security of and processing of the data.

    3. You Must Appoint a Data Protection Officer

    The GDPR overview requires all organizations that do large-scale processing of particular categories of data, that does widespread monitoring such as behavior tracking, or is a public authority, appoint a Data Protection Officer (DPO) to oversee the processing and follow protocol.

    4. The Definition of “Personal Data” Will Change

    When dealing with business transactions, we may assume that personal data is strictly related to account or ID numbers, as well as addresses and birthdate. While this type of personal data should be kept secure, the GDPR regulation is expanding the definition of personal data.

    Now, personal data will be related to “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.” Social, mental, economic, cultural, and even genetic information will now be considered personal data to be protected by GDPR requirements.

    5. There’s a Deadline for GDPR Compliance

    Once you determine whether or not the GDPR overview applies to you (remember, it will affect any company that has relations with the EU), you have until May 25, 2018 to be fully compliant.

    6. There are Consequences for Non-Compliance

    Anyone who should be compliant with the GDPR regulation and isn’t by the deadline can face a fine which may range from 20 million euros to 4% of the company’s annual global turnover.

    GDPR fines may vary depending on how data is “mishandled,” which may (but are not limited to) include the failure to report a data breach, the failure to build in privacy by design, and the unauthorized transfer of personal data. Make sure to only use GDPR compliant means of communication, including with a team app if you use one as part of your internal communication. Some popular messaging apps like WhatsApp don’t meet the requirements and can result in these hefty fines.

    7. Need a Clear Explanation for Collecting Personal Data

    Many companies collect personal data without the other person knowing. Even if the individual whose data is being collected doesn’t mind, there needs to be a clear explanation of why and how the information is used. In accordance with GDPR principles, explicit consent is also a must. Make sure you are well-aware of what business communications tools both your own workforce and partner workforce’s use, such as a team app, to ensure it’s GDPR compliant.

    8. A Breach Must be Reported Within 72 Hours

    Any breach that threatens the privacy of an individual’s data must be reported within 72 hours from when the breach is first detected. If GDPR requirements determine there’s a delay in reporting, a company or organization may be fined.

    9. Victims Must be Alerted to Any Risks

    If a breach occurs, the company must contact the affected individuals immediately. According to GDPR principles, it’s not appropriate or “enough” to release the news of a breach through a press release, on a website, or through the use of social media.

    10. GDPR Compliance May Differ from One Company to the Next

    GDPR compliance is likely to be quite different from one organization or company to the next. Compliance has a lot to do with a company size, the personal data that is collected via internal communications methods like a team app, as well as the goods and services offered. The best way to ensure your company complies with GDPR regulation by May 25, 2018, is to follow a GDPR checklist; it’s not too late to prepare yourself for the changes.

    Get a free demo of Beekeeper’s GDPR-compliant internal communications platform to make sure you aren’t at risk.