Beekeeper Tech Talk: How to Create the Ultimate Digital Workplace

Beekeeper Tech Talk: How to Create the Ultimate Digital Workplace

What’s on the horizon for the Beekeeper product roadmap? Join us for the first Beekeeper product webinar, Beekeeper Tech Talk, on March 22, 2018 10am CET (German), 11:30am EST (English). In this webinar, learn how you can create the ultimate digital workplace for your workforce with Beekeeper, and provide frontline employees with easy access to all the systems they need in one secure team communication app.

We’ll share some of the latest Beekeeper app integrations like our chatbot SDK and our integrations SDK and how Beekeeper customers can build on these digital workforce integrations to dramatically improve internal communications and increase productivity using your custom Beekeeper employee app.

Beekeeper Unveils Chatbot SDK and Integrations SDK

There are a multitude of operational applications for the upcoming Beekeeper chatbot SDK and integrations SDK. We’ll walk through how our SDK technology enables you to easily connect your Beekeeper employee app with other digital workplace apps to streamline daily tasks.

From enhancing internal communications across HR, management, and frontline employee teams to facilitating and measuring frontline employee engagement, chatbots can be programmed to initiate many of the most common HR-specific and shift management tasks. For example, chabots can send out employee surveys to collect frontline employee feedback on the next team outing, or to find a time that works best for an upcoming training.

Chabot Use Cases: Implementing Chatbots With Your Employee App

In the webinar, we’ll also present use cases for your chatbot SDK and integration SDK that could be incorporated into your existing Beekeeper team communication app workflows. As an external developer, the Beekeeper chatbot SDK enables you to build two-way chatbots into the messaging capabilities. Most important, these plug-and-play integrations easily connect with your existing digital workforce tools.

Potential chabot use cases we’ll cover include:

  • Employee engagement through chatbot gamification
  • Training and refresher quizzes about company policies and safety guidelines
  • Shift management (clock-in and clock-out, PTO requests, shift swaps)
  • Task assignment and follow-up

Beekeeper chatbot use case

Beekeeper chatbot use case

Beekeeper Integrations Roadmap and Upcoming Marketplace Apps

Discover how Beekeeper integrates with the workplace apps and digital workflows you utilize daily in the Beekeeper Marketplace, and learn about upcoming Beekeeper integrations with SAP SuccessFactors and ADP. For example, with the ADP integration, companies can automatically synchronize ADP and Beekeeper employee information, and manage it all directly within the Beekeeper employee app.

The Beekeeper Marketplace is also the place to request custom app integrations for your digital workplace.

Q&A Session: How is Beekeeper Providing Digital Workplace Solutions For Your Workforce?

Most of all, we want to hear from you on how integrating Beekeeper with your existing digital workplace tools is going. We’re also excited to learn what app integrations you’re looking for so we can maximize your success in utilizing the Beekeeper team communication app to its full, highly-collaborative potential.

Creating the ultimate digital workplace starts with unified communications across your entire workforce. Learn more about how Beekeeper’s digital workplace app can support this process and put your team on the path to better team communications, employee engagement, and productivity!

Reserve your spot in the Beekeeper Tech Talk.

Employee using employee app with a mobile device.

3 Ways to Use an Employee App for Workforce Appreciation

When it comes to employee appreciation, a little can go a long way. The point is to be demonstrative in your recognition efforts. Openly acknowledging the stellar performance, contribution, and attitude of your hardworking workforce can be as simple as a verbal commendation, or involve a reward of some kind.

With a team communication app like Beekeeper, sharing the achievements of your team is as simple as posting a candid photo of a colleague excelling on-the-job, sending a complimentary note via group messaging, or conducting a poll to vote on personalized rewards. Plus, posting this kind of highly-visible recognition through your employee app has the added benefit of encouraging employee engagement by giving everyone the ability to view, share, and comment.

1. A Virtual Thank You Card: Post Praise on Your Team Communication App

Did you receive a comment from a customer about a frontline employee who went above and beyond to make their day? This is a great example of discretionary effort, which is when an employee decides to give their best and better because they are invested in the company and successfully engaged.

Posting a quote or rave review from a satisfied customer about exceptional service and tagging your coworker in your team communication app is a simple yet effective way to publicly acknowledge their awesome performance. Likewise, sending a personal message directly to the exemplary employee through your team communication app lets them know you recognize and appreciate their efforts.

Screenshot of recognition using Beekeeper employee app.

2. Power in Numbers: Invite Your Workforce to Recognize Each Other

Lead by example! Starting a sustained system of recognition for your workforce using an employee app is an easy and effective way to involve the entire team to participate in an especially valuable form of employee engagement: a simple “thank you.”

Using Beekeeper’s polling and survey communication tools, you can quickly ask an employee’s peers what they love most about working alongside their co-workers. This not only encourages your team to contribute in championing and commending each other, it cultivates a positive work culture and a support system that extends far beyond the team communication app and into the physical realm of the workplace.

3. Survey Says: Ask Your Workforce What Reward Looks Like to Them

The people that comprise your team are unique. A “one size fits all” approach to employee recognition can be challenging as each employee defines the notion of reward differently. While one team member may enjoy a gift card to their favorite restaurant or grocery store, another may wish for an extra day of PTO (paid time off).

Through Beekeeper’s team communication app, managers can individually poll their workforce using a chatbot. The chatbot is a feature that private-messages and automatically responds, so you can use it to ask employees what they would appreciate most as a reward for a job well-done.

Adopting a team communication app is an efficient and engaging way to acknowledge employees and begin digital workforce transformation for your organization.

To try out Beekeeper’s team communication tools, start your free trial.

how to increase employee engagement

How to Increase Employee Engagement

As part of our Bee School educational series, we recently co-hosted an employee engagement webinar, “If Not You, Who? Cracking the Code of Employee Disengagement,” with former Fortune 500 business executive, best-selling author, and employee engagement expert Jill Christensen. In this employee engagement webinar, Jill shared her four-step strategy to immediately boost employee engagement, why Beekeeper is a thought leader in the employee engagement space, and her passion for giving frontline employees a voice through better internal communication.

Key Takeaways

When it comes to improving employee engagement, actively encouraging frontline employee feedback, adoption of team communication apps by leadership, and building and sustaining company-wide trust are all primary ingredients for better productivity and revenue growth.

  • When employees are engaged, everyone benefits. This includes customers, clients, leaders, shareholders, and the board of directors.
  • Build trust in leadership! Your CEO, not just HR, must own and champion your employee engagement strategy. This is a paradigm shift when it comes to an employee engagement strategy. When organizations approach employee engagement as a team, it shifts the dynamic in employee engagement from being there to give (genuinely motivated, invested) rather than just to get (showing up just for the paycheck), building a mutually beneficial commitment.
  • Disengaged employees offer untapped potential and an opportunity for growth to improve profitability, performance, and productivity. When people trust leadership, they feel an emotional connection to the organization, and this encourages employee engagement and discretionary effort, otherwise known as “going above and beyond.”

Jill Christensen’s Four-Step Employee Engagement Process

  1. Get the right person in every chair. Hiring for a job skills match is a mistake; you must also hire for a values match. Individual values need to be aligned with your organization’s values. When incompetency and toxic attitudes go unchecked, it ripples out to the rest of the team.
  2. Create a line of sight (goal alignment). Employee goals need to be aligned with CEO goals. This demonstrates that what employees are doing every day matters, and strengthens employee connection with your organization, i.e. “we’re all in this together.”
  3. Build a two-way communication culture through platforms for employees to communicate with the rest of the organization—with each other and with management. 80% of employees globally use mobile devices to communicate. That’s why it’s critical to have mobile and desktop apps for them to communicate. Provide opportunities to speak up. Your employees have ideas about how to improve your business, what’s working, and what’s not.
  4. Lift people up! Create a culture of constant and sustained recognition. People want to hear the words, “thank you.” And the best part? It’s free! This can also be leveraged as an opportunity for brainstorming and debriefing after an event or large project.

The bottom line? In order to re-engage your employees, you need to understand and fulfill their basic human needs. Make the commitment to start the conversation about moving beyond traditional approaches to employee engagement with an internal communication solution.

To watch the employee engagement webinar, fill out the form below.

Culture Design Expert Shares His Secrets to Elevating Corporate Culture

Josh Levine Shares His Corporate Culture Design Secrets

Employee engagement statistics are low—and even lower for non-desk employees— which is a hard truth for most employers. Reports show that disengaged employees cost companies between $450 and $550 billion a year. So why aren’t companies doing more to address this expensive problem? The most successful companies in the world have the highest levels of employee engagement, yet engagement initiatives are frequently put on the back burner.

At Beekeeper, our mission is to connect every single employee to keep them engaged within an organization to improve productivity and reduce turnover. To help combat the problem of employee disengagement, we’ve partnered with an expert on corporate culture, Josh Levine.

About Josh Levine

Josh holds a BS in Engineering Psychology from Tufts University, and BFA in design from the Academy of Art University. As a brand strategist and culture design expert, Josh has helped local and global organizations engage customers and empower employees for over 15 years. One of his most recent ventures was co-founding CultureLabx where he leads brand development. Culture Lab is a community of founders, designers, and practitioners committed to redefining workplace culture by hosting experiments to help business leaders understand its value to the employees, the company, and the community.

His writing has been featured in publications including Fast Company, The Design Management Journal, and Josh teaches at California College of the Arts’ renowned MBA program in Design Strategy and is Principle of the brand consultancy Great Monday. Great Monday helps companies with culture design because the team has found that when employees know why they work, they are more motivated, more invested, and are happier doing it. His book “Great Mondays: How to Design a Company Culture Employees Love” will be published in 2018 with McGraw-Hill Education.

Josh met with us to discuss what a great corporate culture looks like, why it’s important, and how to achieve it.

Corporate Culture Q&A

1. What defines a great culture?
A great culture is a high bar. When everyone from executives to employees to contractors understands a company’s purpose and values—the why and how’s—and make choices based on those, you are on your way. Purpose is the reason a company is in business beyond making money. Values are the three to five shared beliefs that guide behaviors.

2. Why is culture so important for a company’s brand?
Today culture *is* the brand. As social media and the internet more broadly continue to shorten the distance between the inside of a company and the external world of customers, employee and organizational choices are more exposed. If you attempt to convince communities through “brand marketing” of a story not aligned with what’s happening on the inside you’ll get called out, and fast.

3. What is “culture design” exactly?
It’s the two-part process we use to help our clients find, tell, and live their story. First, a company needs to establish and codify behavioral expectations by defining their unique purpose and set of values. Then they create the tools with which they manage their culture—new practices that help employees understand, connect to, and embody those culture touchstones. Through the process, the organization has created a living document we call the “culture code.”

4. How does culture affect communication and operations?
For the business, culture is about empowering choices that move it towards its goals faster. If we all know why we are here (purpose), and how we should get there (values), we have more context for how we should work with one another, prioritize strategies, and make more effective decisions— communications and operations included.

5. What is the ROI of culture?

There are a few ways to get to this question.


You can estimate employee lifetime value, or ELTV, which looks at how even marginal increases in speed to onboard, productivity, and tenure generates exponential gains for the company.


Rate of employee turnover can be useful because it can be tracked so easily. Multiply how many employees left in the past year by 25-50% of their annual salary, and you have a good sense of what your cost of turnover is. Not all those departures can be attributed to culture alone, of course.

To increase fidelity of this metric, leaders need to look at the qualitative data from off-boarding conversations. Which of those had themes like discontent, lack of opportunity, or managerial issues? Those are culture related. Just like any survey, the longer this number is tracked and measured, the more useful it becomes.

Employee Sentiment

Employee sentiment is a great one if you have enough data points. The mistake most companies make here is the annual employee survey. That’s too much too late. Instead, spread your questions out over time. Monthly or even quarterly single question polls keep response quantity and quality high. If you can only ask one question my favorite is “how likely are you to recommend working at this company to your friends or family?”


Even increases or decreases of mentions on social media regarding customer experiences can be looked to as measurable impressions.

The assumption underlying all of these is that investments in improving culture increases employee engagement which improves customer satisfaction and the bottom line. There’s a lot of variables in there so none of these are perfect, but they all can be useful.

6. What are the easiest ways to improve a company’s culture?
Start small. There’s no need to try to change an entire organization to make a difference. Think of how you’d like your sphere of influence, the 10-20-30 people that you interact with most, to start behaving and embody that. You have to be the culture change you wish to see in your world.

Beekeeper is an employee engagement and team communication app that caters to non-desk workforces. Our customers such as Marriott, Heathrow Airport, and Seaboard Foods experienced immediate operational improvements and elevated corporate culture.

Sign up for your free trial of the Beekeeper team communication app to see the benefits for yourself.

5 Ways to Improve Communication Between Your Healthcare Staff

5 Ways to Improve Communication Between Your Healthcare Staff

Communication is essential throughout the healthcare community as the health and wellness of patients depends on a clear and accurate exchange of information. As many employees in the healthcare field travel to various facilities and make home visits, on-the-go communication can be especially challenging. Healthcare workers don’t regularly check email as most of their time is spent with patients, so it’s difficult to stay current on company updates.

Poor communication between healthcare staff not only has the ability to affect the patient experience, but it can attribute to a financial loss at various facilities and negatively affect workplace morale.

Although ways to improve communication may not happen overnight, the effort is critical to reduce miscommunication and stress for both healthcare workers and patients. Here are 5 ways to improve communication among your healthcare staff.

1. Assess Your Current Method of Communication

Before you can make improvements to your internal communication, you need to assess the current methods. As someone who works in the healthcare sector, you already know how important it is to avoid making costly and potentially fatal mistakes.

Are there any obvious gaps in your communication that result in mistakes? Take detailed inventory of what works and what doesn’t.

Once you’ve assessed your communication, it’s time to ask for feedback and create an internal communications strategy. A great example of good communication is allowing your staff to have a voice, listen to their feedback, and make appropriate changes. If you want to improve communication, you must be willing to listen.

2. Streamline Communication Channels

Working in healthcare, there are protocols you undoubtedly need to follow, but when you do your assessment of your current state of communication, don’t forget to see if there are ways to streamline your channels. Communication should be simple, but can quickly become convoluted with too many means of doing it.

streamline communication channels with beekeeper

As long as you ensure your communication remains confidential and secure, you may be able to eliminate some unnecessary steps, which often end up causing confusion or are time-consuming to navigate. The bulk of communication can be stored in one simple interface that doesn’t involve email. Which leads to our next point…

3. Encourage Mobile Collaboration

Today, pagers remain a mandatory means of communication in many healthcare facilities. While pagers may be an effective way to alert someone you need them to return your call ASAP, it’s not always an effective or practical way to conduct a two-way conversation.

Since healthcare workers aren’t huge fans of email, encourage top-down, bottom-up, and two-way communication via a HIPAA compliant mobile team communication app. If you’re worried about professionalism, establishing a Code of Conduct and BYOD (bring your own device) policy will keep your expectations clear without worrying about issues like time management.

In an age of technology where roughly three-quarters of American adults own and use a smartphone, it only seems natural to encourage its use at a professional level for real-time messaging. (Let’s face it, almost every employee is using their mobile phone anyways.)

mobile messaging with beekeeper

4. Give Employees a Voice

Similar to what we mentioned above, when you give every employee a voice and value their input, the communication between your staff is likely to improve. While you may work in an office and do minimal traveling from one facility to the next, another member of your staff may travel so much that their car becomes a home office.

Whether you see your staff a few times a day or about ten minutes a week, each individual should have the same opportunity to express concerns, needs, and wants. Once employees don’t feel like their voice is being heard, good communication comes to a halt.

5. Don’t Eliminate Face-To-Face Communication

As you begin to use technology more and more to communicate with one another, don’t forget the value of face-to-face communication.

In-services and mandatory meetings are often met with anything but enthusiasm, especially when you have staff that may already feel overworked and spread thin between various tasks. While you may not have the power to eliminate mandatory face-to-face meetings, try to make the “in-person” time you have with your staff count.

Paying attention and being an active listener not only shows your staff you care enough to be “present,” but that you value their efforts and want to know more about their experiences at work.

These seemingly simple actions, if done correctly, will set a solid precedence and your staff is more likely to practice these same actions when working with coworkers and patients.

Looking for an engaging real-time mobile solution to share updates and communicate with your colleagues? Fill out the form below for a free demo of the HIPAA compliant Beekeeper team communication app that specializes in connecting healthcare employees.

RHW Hotels Uses Team Communication App to Improve Operations

RHW Hotels Uses Team Communication App to Improve Operations

RHW Management Inc. manages more than 600 employees and nearly 2,000 guest rooms across 19 hotels consisting of five different Marriott brands, Intercontinental Hotels, Hyatt, and Hilton properties. One of the biggest problems for any hotel property is communication between departments, and for owners of multiple properties, effective communication across their portfolio is next to impossible.

David Montero, the current Director of Operations at RHW, set out in search of a more robust internal communication and engagement solution. One that could manage the complexity of communicating with frontline employees across multiple properties within one intuitive interface. He was also looking for ways to increase engagement and enhance corporate culture. After all, happy employees = happy guests.

Do any of these challenges sound familiar? If so, read on for RHW’s journey to improve internal communications and operations, all while giving employees a voice in the organization with their team communication app.

History of RHW

RHW originated during the oil boom of the late 1970’s as a small oil company. By 1983, RHW Development, Inc., was formed to develop apartment complexes. While formulating their business plan, they discovered Brock Residence Inns and decided this new hotel concept that targeted extended-stay travelers would make a better investment than apartments.

After the success of building their first hotel, they redirected their focus from real estate investing to building a hotel company. They quickly made that hotel a financial and operational success, positioning themselves as one of the first franchisees of a brand that later became the Residence Inn by Marriott. As the company grew, they divided it into two different entities: RHW Development, Inc. (to develop hotels) and RHW Management, Inc. (to manage hotels).

Identifying Challenges and Finding a Solution

Fast forward to 2016. Business was booming for RHW, but David knew there had to be a more efficient way to communicate with his frontline staff than using bulletin boards and the hardbound red book at the front desk.

The properties faced many communication challenges. Trusting that messages were clearly communicated at the property level was a struggle— regardless of how fantastic their general managers were. Many times, information shared with one shift wasn’t shared as consistently or effectively with other shifts, and employees weren’t always alerted to a new addition on the bulletin board.

As much as David was interested in solving communication issues between properties, he was also looking for a way to make employees feel like they were involved in something bigger. (While keeping in mind employees’ reluctance to blend their personal and professional lives.)

Reinforcing and re-inventing RHW’s company culture, developing internal talent to position the business for rapid growth, and reduced turnover costs got David thinking about different ways to address employee communication in the hospitality industry. So he went in search of a digital solution.

Improved Employee Communications With a Custom Mobile App

David chose Beekeeper’s team communication app to solve these challenges. Internally, employees refer to the platform as “The Lobby.” As a white label solution, RHW was able to customize the app to reflect its own brand. For each property, David set up communication streams that covered the daily news and other happenings, including the number of arrivals and departures for the day. The streams and group chats help set daily expectations because hotel staff could check Beekeeper to see how busy the property was going to be that day.

RHW team communication app

David’s goal was to make the RHW culture come to life by instilling purpose in his team. This is where Beekeeper helped connect the entire organization and set the tone for what employees could expect when they walked into their particular property that day. Employees also know what’s happening in the upper levels of the organization through corporate announcements, as well as other property events or news. Properly setting expectations has gone a long way in making his employees feel connected and engaged.

Organizational improvements since implementing the team communication app have been remarkable. “It was incredible to see all of the personalities that came alive on The Lobby that we didn’t realize had existed before. Giving our employees a platform allowing them to have a voice has transformed our organization,” said David Montero.

Want to read more about RHW Management’s success story? Fill out the form below to download the full case study.

Top 5 Hospitality Trends in 2018

Top 5 Hospitality Trends in 2018

Hospitality is one of the most competitive industries, so staying up-to-date with trends and finding ways to stand out from the competition is paramount.

Whether you head management at a five-star hotel or are a server at an up and coming vegan restaurant, here are the top 5 hospitality trends to pay attention to in 2018.

1. Bleisure is Booming

As millennials continue to be a hot target demographic, the hospitality industry is working hard to cater to this customer base. Expect to see a continued interest in bleisure, also known as business travel mixed with leisurely travel.

For young professionals, bleisure is the perfect opportunity to take an extended vacation after a week of mandatory meetings and networking mixers (kind of a “kill two birds with one stone” attitude). Not only do these extended vacations help keep hotels full and dinner reservations booked, but a happy millennial in vacation mode is also more likely to spend money on other amenities. It’s a win-win for every category within the hospitality industry so be sure to utilize resources properly and take advantage of it.

2. Smart Rooms

With more people using voice-activated devices in their homes, it’s only natural to use these same devices to make rooms more “smart.” The lights, temperature, and other features in a hotel room can be difficult to figure out and smart rooms alleviate that nuisance.

smart rooms

Adding a voice-activated device like a Google Home or Amazon Echo can eliminate the risk of a poor Yelp rating or a middle-of-the-night complaint to the front desk. The guest can control specific functions of the room, just like at home.

According to The Wynn Las Vegas, over 4,700 of their rooms will be equipped with an Amazon Echo to help guests control things like lighting and temperature with ease. Don’t be surprised if you start seeing rooms with “smart” beds that can determine whether or not a guest is asleep or awake and heat or light a room accordingly.

3. Simple and Healthy Food

While there will always be a special place for deep fried appetizers and 1,000 calorie desserts, more adults who frequent restaurants and hotels are making a more serious commitment to healthy eating.

If your menu showcases one vegetarian item or your continental breakfast bar has a bowl of fruit, you’ll have to try a little bit harder to impress the over 70 percent of adults who prefer to eat something healthy if it’s available.

Have you been hoping for an opportunity to offer a vegan menu or want to exclusively serve food that has been grown within a 100-mile radius? Whether you own a food truck or a well-established restaurant, 2018 is a great time to “wow” your clientele with healthy choices that go far beyond the fruit plate option.

4. Hotels with Character

Some travelers are completely content to stay in a standard room with minimal amenities, but if you’re offering very little, the price tag must match.

People who pay for a hotel room, whether it’s at a chain or a small boutique hotel, want a place with character and unique features. While hotel bars may seem a little “hokey” and outdated, don’t be surprised if we start seeing more places that have a 24/7 “grab n’ go” eatery or an art museum or theater attached to the hotel.

Even if your guests are only staying for eight hours, they should have access to the same variety as someone who stays for two nights.

5. An Increase in AI Presence

Depending on who you talk to, artificial intelligence (AI) is either met with excitement or skepticism and worry. While there are many industries that will eventually be dominated by AI, the hospitality industry isn’t likely to go full-automation.

Many businesses within the hospitality industry have begun to incorporate some friendly robots to help out with some of the housekeeping and other tasks that don’t require a lot of face-to-face interaction. AI will ultimately help the customer experience by improving the quality of any person-to-person exchanges.

Automation is not meant to threaten a booming industry but rather keep it streamlined, error-free, and keep it doing what it does best; striving to make the customer experience the best possible.

If you’re looking for more ways to keep your hospitality business booming, download our white paper about how to improve internal communications in your hospitality business with the Beekeeper team app.

Beekeeper Product Release Notes January 2018

Beekeeper January 2018 Product Release Notes

This might be our most exciting Beekeeper product release notes yet! Due to customer requests and cybersecurity regulations, we’ve made some big changes to the Beekeeper team app in the last couple months. Here’s what you’ll start noticing in the Beekeeper team communication app and some improvements on the back end.

Release Highlights

    • Message Receipts (iOS, Android, Web App) – Thanks to the new Message Receipt (also known as “read receipt”) feature, you can now see who has read your messages in real time. Each message will display an icon to show if the message is sending, sent, or read. Group chats also show partially read messages. Click on the message to access the “Message Info” box which shows the chat participants who have read the message and those who have not. The feature will be activated for all customers on January 18th.

      message received

    • Beekeeper is Fully GDPR Compliant – We are proud to announce that Beekeeper is now fully GDPR compliant, months before the regulation comes into place. Thanks to some final security improvements completed by the end of 2017, our customers can rest assured knowing they’re using a secure tool that makes them compliant with the new regulation.

      Find out more details about the General Data Protection Regulation and our journey to compliance.

      gdpr compliance badge

    • Chatbot SDK (Developers’ Portal) – Build customized chatbots that enable your users to communicate with other tools through Beekeeper chats. Set up chatbots to retrieve PTO information or request time off, receive payslips, and more. Additional use cases and the full documentation is available on our Developers’ Portal.

    • eAlarm Integration (Marketplace) – eAlarm is a web-based crisis communication service you can use to alert, inform, and mobilize your organization in the event of an emergency. Integrate eAlarm with Beekeeper to trigger emergency alerts directly from your Beekeeper app in a few simple clicks. Available only in Switzerland.
    • More Capabilities

      • Login Notification – Users will be notified via SMS, email, or an in-app message when anyone logs into their account with a QR code
      • Typing notifications reflect when someone is typing in a chat (iOS, Web, Android)
      • Infrastructure changes to prepare for Location Management
      • Support to open Dashboard URLs internally, i.e. Dashboard on mobile (Android)
      • Hovering over link preview shows more detail (Web)
      • Sending a chat message scrolls conversation to the end (Android)
      • Ability to specify positions for Bot accounts via API to give more information about each bots purpose
      • Additional bug fixes and stability improvements

      Our number one goal with the Beekeeper team app is to make sure our customers are happy and using the app to its full extent. If you would like to see a new feature added, contact your Customer Success Manager.

      For more information Beekeeper’s and specific features and use cases, check out our Help Center.
Beekeeper Launches Read Receipts in Chat Messages

Beekeeper Launches Read Receipts in Chat Messages

You’ll start noticing an improvement in chat messages in the Beekeeper team communication app. Since one-on-one and group chats are a heavily used feature, we wanted to improve the chat experience for our customers. This is one we’ve been excited to launch for a long time!

When you send chat messages, do you ever wonder if they are being read? Now you don’t have to. It doesn’t matter if it’s a 1:1 message or a group chat, read receipts in chats tell you which colleagues have read your message and which ones still haven’t. For group chats with the Beekeeper team communication app, click on a message to access a “Message Info” box, to see more information.

This feature is critical for ensuring important or time-sensitive information is read, and, if not, you can follow up with the appropriate contact. It also creates an extra level of accountability as colleagues will be more likely to respond if they know coworkers can see if the message has been read.

Read Receipt Markers

To familiarize you with the new UI, here’s a picture of the possible states and how they’ll appear:

Sending – Message is sending

status: sending message

Sent – Message was received by server, but not yet read

status: message sent

Partially Read – Some, but not all users have read the message

status: partially sent

Read – Message was read by all chat participants

status: message read

Below is the “Message Info” box we mentioned to find out who read your messages.

Beekeeper Message Info Box

Additional Capabilities Coming Soon

There are many other exciting features in the pipeline to continue our journey enhancing the chat experience. Soon you will see a notification at the bottom of the screen when colleagues are typing so you are aware of an incoming message and don’t type over each other.

Additionally, we’re developing a way to help you sort through your unread messages with the “Chat Marker” feature. Every time you enter a chat that has unread messages, it will automatically direct you to the last message you read, giving you the opportunity to catch up on what you missed.

Hopefully this is a useful feature for your day-to-day communication and operations. And if not, you can deactivate it at any time. To deactivate the feature, go to to your Dashboard Settings or contact your Customer Success Manager for assistance.

For more information about Beekeeper and specific features, check out our Help Center or contact us. Let us know how you’re using the platform with your digital workforce and what other improvements or features you’d like to see.

Measuring Employee Engagement and Internal Communications With an Analytics Dashboard

Measure Employee Engagement and Internal Communication Analytics

Beekeeper is the business communication app that can provide internal communications and employee engagement analytics for your admin users in a powerful dashboard. With our team communication app analytics, you can analyze metrics and then improve unified communications.

Measuring employee engagement and internal communication within your organization is often overlooked although it’s crucial when it comes to smooth operations. According to Forbes, employee engagement results in higher productivity, better service, and worker longevity. It also results in a more lucrative and rewarding business structure.

So how can companies establish and define employee engagement so they can reap the benefits?

One way to measure employee engagement is through tracking internal communications. Knowing how often employees connect, whether they’re reading your messages, and gauging their attitudes towards work can help develop an overview of where your organization’s employee engagement stands.

Here’s why measuring employee engagement and internal communications is so important, and how you can measure these stats with an analytics dashboard.

Internal Communication

Internal communication involves everything from emails, mobile messaging, or phone conversations between two co-workers to company-wide messaging. However, today’s technology allows companies to tailor internal communication systems to their needs.

An internal communications app for non-desk industries like hospitality, retail, and manufacturing, for example, allows employees to take their communication mobile as they move around the property, sales floor, or warehouse. Between directly interfacing with customers and conversing with co-workers, employees need to stay connected.

Direct messages, group chats, and custom campaigns allow employees to connect in new and efficient ways. These internal systems take away the frustration of tracking emails, phone calls, text messages, and radio traffic to get messages across.

Below is an example of analyzing a campaign with Beekeeper.

analyzing beekeeper campaign

analyzing beekeeper campaign

Employee Engagement

Statistics show that disengaged employees cost companies between $450 and $550 billion a year, so it’s clear employee engagement is more important than ever. The key to engagement is proper communication.

When you send a message to all staff members or one entire department, what are the odds someone will miss the notification? It’s hard to know for sure who’s out there reading your messages.

However, an analytics dashboard for your internal communications app will tell you who has read your communications and when. Functions like setting reminders, enabling confirmation receipts, and mobile and desktop features keep everyone connected. This means it’s more likely that every employee will read your message.

Customized user experiences also help personalize each employee’s communication app access. Each role within a company dictates each user’s experience, while company news and updates reach all employees. Within this system, employees can connect seamlessly with neighboring departments, team members, and even the CEO if necessary.

There is also a social aspect to some internal communication platforms where employees can create posts and colleagues can like and comment on them. This facilitates a culture of connectedness and transparency that further promotes engagement.

Why Measure?

Measuring employee engagement with peers and teams give a broader picture of an employee’s depth within the company. People who tend to ignore communications, for example, or read them immediately but choose not to respond, generally aren’t fully engaged with their work.

Finding out who is engaging in communications across an internal communications app is just as important as knowing how they’re engaging. Sending out surveys or requiring confirmation receipts helps discern connectivity within teams and can highlight areas for improvement.

Honing in on employees’ engagement can tell employers whether their methods of creating a positive workspace are successful. For example, Entrepreneur reported that Google claims an average participation rate of 90%. This is due to a combination of employee feedback and constant adjustments to ensure optimal employee engagement.

While Google’s massive success is happening on a larger scale, even small businesses can benefit from assessing their employees’ participation and making changes to company culture and processes. For example, polling employees on what they feel makes a competent manager can help identify those traits in existing staff and help weed out undesirable applicants in future hiring scenarios.

Analytics Dashboard

An analytics dashboard is the central component of employee engagement measurement. Real-time statistics, internal communication updates, and survey data analysis give you tools to decipher your employees’ behavior and engagement.

Seeing these results gives employers the insight they need to determine whether to increase staffing, change processes and procedures, or make upgrades to facilities or software. Learning who is reading what and when dictates optimal timing for messages and meetings, while employee surveys keep up with employee preferences over time.

How to Measure

Employees use internal communication programs daily, but what’s the best way to measure what they’re doing with those programs? Here are a few ways to measure employee data using an analytics dashboard:

  • Create surveys to generate data on employee experiences, opinions, and general satisfaction
  • Track when people open messages and when they respond
  • Send campaigns with confirmation features built in so you receive notification when someone opens and confirms they’ve received your content
  • Create messages and track responses and comments to determine what type of content earns the most feedback
  • Ultimately, analytics make up a huge part of the overall state of your business and its employee participation. Use these to your advantage, and you will succeed in improving productivity, longevity, and customer service.

    Looking for an internal communications app with a comprehensive analytics dashboard? Fill out the form below for a free personal demo or the Beekeeper internal communications platform.